Quality and Technical Support Specialist

SPR Packaging, LLC; Rockwall, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

SPR Packaging, LLC in Rockwall, TX is seeking a Quality and Technical Support Specialist to provide on-site technical expertise for customers and the sales team. You will support quality control, R&D, and production by troubleshooting complaints, evaluating film and bag performance, and leading investigations to drive product improvements.

The ideal candidate holds a Bachelor’s degree in chemical engineering or chemistry, demonstrates deep technical knowledge, and can communicate effectively

Qualifications

• Bachelor’s degree in chemical engineering or chemistry required.
• Deep technical knowledge is essential for success.
• Ability to interact confidently with operators, engineers, plant managers and purchasing teams.
• Cross-functional work to enhance product performance and customer relationships.
• Excellent organization and communication skills; willing to work long hours when needed.
• Experience with MS Office applications required; industrial packaging equipment experience is a plus.

Responsibilities

• Assess packaging equipment set up and performance.
• Evaluate how SPRs films and bags run on various lines.
• Troubleshoot and identify opportunities to improve product compatibility and efficiency.
• Lead root cause investigations for quality control claims.
• Collaborate on product development and improvement initiatives.

Skills

Technical knowledge

Cross-functional collaboration

Communication skills

Root cause analysis

On-site support

MS Office suite

Education

Bachelor’s degree in chemical engineering or chemistry

Tools

MS Excel

MS Access

MS Word

PowerPoint

Job description

# Quality and Technical Support SpecialistSPR Packaging Rockwall - Rockwall, TX 75087## OverviewLevelExperiencedJob ShiftDayEducation Level4 Year Degree## DescriptionSPR Packaging is a manufacturer of flexible packaging located in Rockwall, Texas. We supply printed plastic bags to major manufacturers in the US, in markets such as: Bakery, Ice, Consuming products, Tortilla and Lawn & Garden.**Position Description:**This person will provide technical assistance to customers and the sales team. Support quality control, sales, and R&D departments by providing on-site technical expertise related to customer complaints and approval processes.**Du****ties:*** Assess packaging equipment set up and performance.* Evaluate how SPRs films and bags run on various lines.* Troubleshoot and identify opportunities to improve product compatibility and efficiency.* Lead root cause investigations for quality control claims.* Collaborate on product development and improvement initiatives.## Qualifications* Bachelor’s degree in chemical engineering or chemistry* The ideal candidate will have deep technical knowledge* Ability to interact confidently with operators, engineers, plant managers and purchasing teams.* Will work cross functionally to enhance product performance and strengthen customer relationship* Provide opportunities for SPR’s flexible packaging and agriculture solutions.* Positive and energetic individuals that can work well with all levels of an organization; must be able to get along well with others and willing to work long hours when needed* Excellent organization skills and attention to detail* Excellent communication skills – both written and oral* Ability to work effectively in a fast-paced, dynamic environment* In depth knowledge of Microsoft Office applications – MS Excel, Access, Word, PowerPoint* Experience with industrial packaging equipment is preferred but not required.