Account Manager

MarketStar; Salt Lake City (UT); Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Structured learning and career growth

Mental health program

Paid Time Off

Paid medical leave

Education reimbursement

401k match

Job summary

MarketStar is seeking an Account Manager to support our growing team from a remote location, with training required in Utah. You will work with existing customers to improve experience, identify upsell opportunities, and use data to drive weekly pipelines and targets.

You will leverage your relationship-building skills, coordinate with internal teams and external clients, and provide insights from customer sentiment to shape product feedback and strategy.

Qualifications

• Experience in account management or sales/tech preferred.
• Strong time and project management.
• Proficiency with Microsoft Office and/or Google Suites; strong written and verbal communication.

Responsibilities

• Lead outreach to build and manage external customer relationships with continued account support.
• Work with existing customers to build brand awareness and increase usage and spend.
• Use client-provided and self-guided training resources to stay up to date on product knowledge.
• Use data to manage, review and report on pipeline to manager each week, including forecast and plan to achieve targets.
• Attain daily, weekly, monthly, and quarterly targets.
• Record customer interactions and engagement in CRM.
• Build and manage both internal MarketStar teams and external client relationships.
• Prepare and run regular performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership.
• Provide customer sentiment insights including product feedback and industry learnings.

Skills

Relationship building

Sales goal achievement

Data analysis

CRM usage

Job description

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

About the Account Manager

MarketStar is seeking an Account Manager to support our growing team. Account Managers are responsible for working with existing customers, identifying opportunities to improve their experience and effectively upsell. They draw daily on both their skills in managing client relationships and utilizing the data provided to make strategic and thoughtful decisions.

Location

Remote, but must reside in Utah for training.

What will you do?

• Lead a customer outreach process that will include calls and emails with the intent of building and managing external customer relationships with continued account support
• Work with existing customers to build brand awareness and increase their usage and spend
• Use client provided and self- guided training resources to stay up to date on knowledge of the product
• Use data to manage, review and report on pipeline to manager each week, which includes a forecast and plan to achieve targets
• Attain daily, weekly, monthly, and quarterly targets
• Record customer interactions and engagement in CRM
• Build and manage both Internal MarketStar team and external client counterpart relationships
• Prepare and run regularly scheduled performance reviews monthly/quarterly/yearly with internal MarketStar peers and leadership
• Use data to drive planning and success
• Internally and externally provide customer sentiment insights including product feedback, key industry learnings, etc.
• Other applicable duties as assigned

What Will You Need to Succeed?

• Strong time and project management organizational skills
• Proficiency with using Microsoft Office and/or Google Suites
• Demonstrated ability to build relationships
• Strong written and verbal presentation skills
• Experience with setting and exceeding sales goals
• Able to multi-task, manage time effectively and adapt to change
• Able to analyze and interpret data to develop and implement strategic plans is preferred
• Previous experience with account management or prior experience in sales or technology preferred

What We Offer:

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

Compensation Range: $40,000.00 - $45,000.00

USD The hourly pay for this position is $19.23 USD. This pay structure may also include a variable bonus component of $5,000.00 USD annually. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at for assistance.