Quality Analyst: SaaS & AI Support QA

kozmetickesluzby.vecnakraska.sk - Jobboard; Morrisville (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401k match

Flexible PTO

Parental leave policy

Remote work options

Professional development opportunities

Job summary

Relias LLC seeks a Quality Analyst to enhance client support quality and feedback processes. This role requires attention to detail and collaboration with the Training team to ensure high-quality service. Located in Morrisville, NC, the position offers a hybrid work mode with regular office visits.

Candidates should possess a Bachelor’s degree, 3 years of relevant experience, and strong interpersonal skills. Join us to make a positive impact on healthcare organizations!

Qualifications

• 3 years relevant experience.
• Ability to provide feedback.
• Knowledge of SaaS and E-Commerce platforms.

Responsibilities

• Review client support tickets to ensure quality standards are met.
• Collect data and provide feedback for coaching Support Consultants.
• Develop and lead training based on quality issues.

Skills

Client Relationship Management

CRM Tool Management

Communication

Interpersonal Skills

Education

Bachelor’s degree

Job description

Relias LLC seeks a Quality Analyst to enhance client support quality and feedback processes. This role requires attention to detail and collaboration with the Training team to ensure high-quality service. Located in Morrisville, NC, the position offers a hybrid work mode with regular office visits.

Candidates should possess a Bachelor’s degree, 3 years of relevant experience, and strong interpersonal skills. Join us to make a positive impact on healthcare organizations!