Quality Analyst: Customer Returns & ISO 9001

City of Shakopee, MN; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to evaluate returned products, support quality processes, and ensure ISO 9001 compliance. You will contribute to product quality and customer satisfaction in a collaborative manufacturing environment.

You will review returns, assist with failure analyses, support warranty documentation, participate in internal audits, and help calibrate measuring equipment while maintaining safe, efficient work practices.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and basic computer skills.
• Ability to work in both office and manufacturing environments.
• Experience in manufacturing quality is a plus.

Responsibilities

• Review returned products and assist with basic failure analyses.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to teams.
• Help calibrate measuring and testing equipment.
• Participate in internal audits and support continuous improvement.

Skills

Attention to detail

Teamwork

Communication

Adaptability

Education

High school diploma or GED

Associate degree or technical training

Tools

Measuring tools

Quality testing equipment

Job description

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to evaluate returned products, support quality processes, and ensure ISO 9001 compliance. You will contribute to product quality and customer satisfaction in a collaborative manufacturing environment.

You will review returns, assist with failure analyses, support warranty documentation, participate in internal audits, and help calibrate measuring equipment while maintaining safe, efficient work practices.