Customer Quality Specialist

Emerson; Sandusky (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to support the Quality team by evaluating returned products, assisting with quality processes, and ensuring ISO 9001 requirements.

In this role you will review returns, support warranty processing, and help with corrective actions while maintaining calibration and contributing to continuous improvement.

Join Emerson's manufacturing environment to grow your career and help deliver high-quality products to customers.

Qualifications

• High school diploma or GED required.
• Ability to follow instructions, procedures, and quality standards.
• Strong attention to detail and basic computer skills.
• Ability to work independently and as part of a team.
• Ability to work in both office and manufacturing environments, including standing, walking, bending, and lifting up to 45 pounds as needed.

Responsibilities

• Review returned products and assist with basic failure analysis evaluations.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to appropriate teams.
• Help maintain calibration of measuring and testing equipment.
• Participate in internal audits and support continuous improvement efforts.

Skills

Attention to detail

Teamwork

Quality mindset

Adaptability

Education

High school diploma or GED

Associate degree or technical training

Tools

Measuring tools

Testing equipment

Quality processes

Job description

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to support the Quality team by evaluating returned products, assisting with quality processes, and ensuring ISO 9001 requirements.

In this role you will review returns, support warranty processing, and help with corrective actions while maintaining calibration and contributing to continuous improvement.

Join Emerson's manufacturing environment to grow your career and help deliver high-quality products to customers.