Customer Quality

City of Shakopee, MN; Michigan; On-site; USD 42,000 - 62,000; Full time

Job summary

Emerson in Sandusky, MI is seeking an experienced Customer Quality professional to evaluate returned products, support quality processes, and ensure ISO 9001 compliance. You will contribute to product quality and customer satisfaction in a collaborative manufacturing environment.

You will review returns, assist with failure analyses, support warranty documentation, participate in internal audits, and help calibrate measuring equipment while maintaining safe, efficient work practices.

Qualifications

• High school diploma or GED required.
• Strong attention to detail and basic computer skills.
• Ability to work in both office and manufacturing environments.
• Experience in manufacturing quality is a plus.

Responsibilities

• Review returned products and assist with basic failure analyses.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to teams.
• Help calibrate measuring and testing equipment.
• Participate in internal audits and support continuous improvement.

Skills

Attention to detail

Teamwork

Communication

Adaptability

Education

High school diploma or GED

Associate degree or technical training

Tools

Measuring tools

Quality testing equipment

Job description

If you are an experienced Customer Quality professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Sandusky, MI. In this role, you will support the Quality team by evaluating returned products, assisting with quality processes, and helping ensure products meet customer and ISO 9001 requirements. This position offers an excellent opportunity to build your skills in a collaborative manufacturing environment while contributing to product quality and customer satisfaction.

In This Role, Your Responsibilities Will Be:

• Review returned products and assist with basic failure analysis evaluations.
• Support warranty claim processing and quality documentation updates.
• Assist with corrective actions and communicate quality concerns to appropriate teams.
• Help maintain calibration of measuring and testing equipment.
• Participate in internal audits and support continuous improvement efforts.

Who You Are:

You work effectively with others while contributing to shared goals. You stay organized, manage multiple priorities, and pay close attention to details that impact quality and customer satisfaction. You take initiative, learn quickly, and adapt to changing needs in a fast-paced environment. You communicate clearly and are committed to maintaining safe and efficient work practices.

For This Role, You Will Need:

• High school diploma or GED required.
• Ability to follow instructions, procedures, and quality standards.
• Strong attention to detail and basic computer skills.
• Ability to work independently and as part of a team.
• Ability to work in both office and manufacturing environments, including standing, walking, bending, and lifting up to 45 pounds as needed.

Preferred Qualifications That Set You Apart:

• Experience in a manufacturing, quality, or production environment.
• Associate degree or technical training in a related field.
• Familiarity with measuring tools, testing equipment, or quality processes.
• Strong organizational and customer service skills.
• Experience working in a fast-paced environment with changing priorities.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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