Quality Assurance & Returns Specialist

Express Employment Professionals - Cincinnati East; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Express Employment Professionals - Cincinnati East seeks a Quality Management System Associate to support quality operations by maintaining procedures, conducting inspections, and handling product returns. You will document results, track nonconformances, and collaborate across departments to uphold standards.

In this role, you will assist audits, support CAPA activities, and help keep quality logs and metrics current, with an emphasis on accuracy, organization, and teamwork in a fast-paced

Qualifications

• 1–3 years of experience in Quality, Returns, or Operations (manufacturing or distribution environment preferred).
• Good understanding of quality documentation and inspection processes.
• Detail-oriented, organized, and dependable.
• Strong communication and teamwork skills.

Responsibilities

• Maintain and update the Quality Management System (QMS), including SOPs, forms, and records.
• Perform Quality Control (QC) inspections and checks to ensure products meet required standards and specifications.
• Document inspection results, identify nonconformances, and help with root cause investigations.
• Support Corrective and Preventive Actions (CAPA) by tracking follow‑ups and verifying completion.
• Handle product returns (RMA) coordinate with Customer Service, Sales, and Operations to ensure quick resolution.
• Inspect and evaluate returned products to determine root cause and next steps (repair, replace, or scrap).
• Keep quality logs, reports, and metrics up to date.
• Assist during internal and external audits and help maintain audit readiness.
• Support team training and help enforce compliance with quality procedures.
• Collaborate across departments to improve processes and prevent quality issues.

Skills

Quality documentation

Inspection processes

Detail oriented

Teamwork

Communication skills

Tools

Microsoft Office

Job description

Express Employment Professionals - Cincinnati East seeks a Quality Management System Associate to support quality operations by maintaining procedures, conducting inspections, and handling product returns. You will document results, track nonconformances, and collaborate across departments to uphold standards.

In this role, you will assist audits, support CAPA activities, and help keep quality logs and metrics current, with an emphasis on accuracy, organization, and teamwork in a fast-paced