Quality & AI Compliance Analyst - Remote

Vida Health

Oregon

Hybrid

USD 80,000 - 90,000

Full time

9 days ago

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Job summary

Vida Health is seeking a Quality & Compliance Manager to lead programs ensuring HIPAA compliance and high-quality patient interactions across voice, chat, email, and AI agents. You will design training, monitor KPIs, and leverage analytics tools like Amazon Athena and Looker to drive operational excellence.

The role demands Lean Six Sigma knowledge, strong data querying, and cross-functional collaboration with physicians, dietitians, and software teams.

Qualifications

Bachelor's degree in healthcare/quality-related field.
3–5 years in healthcare quality, process improvement, and healthcare tech across omni‑channel environments.
Proficient in SQL querying and reporting (Amazon Athena).
Experience with HITL audits, SLA tracking, and QA calibration.

Responsibilities

Develop and oversee quality programs ensuring regulatory compliance (HIPAA).
Identify training initiatives to enhance service center staff performance and quality from compliance insights.
Track and analyze KPIs to improve patient outcomes and operational efficiency.
Design and tune AWS Auto-QA prompts and rule-building to flag quality and regulatory risks; minimize AI hallucinations.
Extract, query, and analyze logs using SQL via Amazon Athena to build weekly defect reports and CSAT trends.
Oversee HITL QA review workflows and manage QA appeals within SLAs (e.g., 24-hour review for high-risk incidents).
Facilitate QA calibration sessions with leadership to maintain scoring consistency across evaluations.
Oversee escalation pathways for privacy/security incidents, member complaints to third parties, and internal coaching escalations.
Conduct audits, risk assessments, and root-cause analyses addressing compliance or quality issues.
Lead efficiency and quality initiatives using Lean, Six Sigma across all channels of communication.