Remote Quality & AI Operations Analyst

Remote; San Francisco (CA); Remote; USD 110,000 - 160,000; Full time

Job summary

Vida, a remote obesity care provider, seeks a Quality Compliance and AI Operations Analyst to drive QA programs across multi‑channel contact centers. You will work on HIPAA compliance, analytics, and continuous process improvements using SQL, AWS, and BI tools.

In this role you’ll design and tune QA prompts, monitor SLAs, and lead cross‑functional calibration sessions while minimizing AI-related risks. A healthcare compliance background is essential.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Quality Management, or a related field.
• 3–5 years of healthcare quality, process improvement, and omni‑channel execution experience.
• Experience querying data with SQL and building reports (e.g., Amazon Athena/Looker).
• Hands-on experience with contact center speech analytics and Auto‑QA features (AWS/Contact Lens/Genesys).
• Knowledge of HIPAA, CMS and quality improvement methods (Lean/Six Sigma).
• Experience managing HITL audit workflows, SLA tracking, and QA calibration.

Responsibilities

• Develop and oversee quality programs ensuring compliance with HIPAA and regulations.
• Identify training initiatives to improve service center staff performance using automated insights.
• Track and analyze KPIs to improve patient outcomes and operational efficiency.
• Design, build, and tune QA prompts and rule-building mechanisms to flag risks and reduce AI hallucinations.
• Analyze logs via SQL to build weekly defect reports and CSAT dashboards.
• Oversee HITL QA workflows, SLAs, and QA appeals process.

Skills

SQL queries

Speech analytics

Quality improvement

Project management

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree in Healthcare Administration/Business/Quality Management

Tools

Amazon Athena

Looker

AWS Contact Lens

Zendesk

Genesys

Job description

Vida, a remote obesity care provider, seeks a Quality Compliance and AI Operations Analyst to drive QA programs across multi‑channel contact centers. You will work on HIPAA compliance, analytics, and continuous process improvements using SQL, AWS, and BI tools.

In this role you’ll design and tune QA prompts, monitor SLAs, and lead cross‑functional calibration sessions while minimizing AI-related risks. A healthcare compliance background is essential.