Quality Administrator USA

Royal Ingredients Group; Chicago (IL); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

40-hour work week

Bonus program

401(k) with company contribution

Comprehensive medical, dental, and視ion

Job summary

Royal Ingredients Group seeks a Quality Administrator USA to manage quality documentation, supplier/customer records, and communication between the USA/Canada teams and the Alkmaar HQ. This role is office-based in the Chicago area and reports to the Quality Manager in Alkmaar.

You will collect information, coordinate samples and testing, and support audits and training activities while ensuring documentation accuracy and timely responses for stakeholders.

Qualifications

• Must have a structured, accurate and detail-oriented approach to work.
• Experience in quality assurance, food safety or supplier quality support.
• Familiarity with US food safety requirements (FSMA) and PCQI is preferred or willingness to obtain.

Responsibilities

• Manage quality documentation, questionnaires and customer portals for USA/Canada.
• Coordinate product samples, testing requests and analysis results.
• Provide day-to-day quality support to internal and external stakeholders.
• Escalate recurring or business-critical quality issues to Head Office Quality team.
• Maintain up-to-date supplier and customer information and records.
• Support audits, traceability exercises and quality training activities.

Skills

Attention to detail

Organization

Communication

Quality management

Problem solving

Stakeholder management

Education

Quality Management degree

Food Safety degree

Tools

Microsoft Office

Job description

Are you a structured and detail-oriented quality professional who enjoys keeping documentation, customer portals and Quality administration on track? Join us as our Quality Administrator USA.

Who We Are

Royal Ingredients Group, headquartered in Alkmaar and part of the Cefetra Group, is an international trading company with offices in the Netherlands, the United States, India, China, Dubai, Mexico and Spain. We specialize in the trade of starches, sugars, and plant-based proteins for the food, feed and paper industries, and we operate in more than 100 countries. Our culture is informal when possible and professional when required. We work in an open office environment with short communication lines and encourage initiative and entrepreneurship.

The position

As Quality Administrator USA you are responsible for the core administrative quality activities for our USA and Canada organization. You ensure that questionnaires, customer portals, quality documentation and supplier and customer information are accurate, complete and up to date. You act as the operational quality link between the USA organization and our Head Office Quality team in Alkmaar, the Netherlands. You report to the Quality Manager in Alkmaar and receive day-to-day operational guidance from the Operations Director USA. The role is primarily office-based in the Chicago or St. Louis area.

What are you do?

• Complete and follow up supplier and customer questionnaires and requests.
• Collect and check information and ensure timely responses.
• Prepare and share statements, certificates and quality documentation.
• Keep supplier and customer information accurate and up to date.
• Monitor document validity and follow up missing or expired documents.
• Support supplier, customer, warehouse and third-party quality activities.
• Coordinate product samples, testing requests and analysis results.
• Support traceability exercises, mock recalls, audits and warehouse visits.
• Support quality training activities.
• Provide day-to-day quality support to internal and external stakeholders.
• Coordinate routine quality topics with the Head Office Quality team.
• Escalate recurring or business-critical quality issues when needed.

What do you bring?

• Based in the Chicago or St. Louis area.
• A relevant degree in Quality Management, Food Science, Food Safety or a comparable field.
• Experience in quality assurance, food safety, supplier quality or compliance support.
• Familiarity with US food safety requirements, FSMA and preferably PCQI certification, or willingness to obtain this.
• Knowledge of HACCP, supplier documentation, traceability and corrective action follow-up.
• A structured, accurate and detail-oriented way of working, with the ability to organize priorities and meet deadlines.

Our offer

• An employment contract of 40 hours per week.
• Competitive base salary.
• Bonus program.
• 401(k) with company contribution.
• Comprehensive medical, dental, and vision insurance.
• Paid vacation and company holidays.
• Flexible work environment.
• Professional development and career growth opportunities.
• The opportunity to work with customers and colleagues around the world.
• A collaborative culture where initiative, accountability, and entrepreneurship are valued.