Quality Account Manager I: Global Impact & Growth

PCI Pharma Services; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

PCI Pharma Services is seeking an Associate Quality Account Manager I in Philadelphia to coordinate quality activities for a designated customer-focused team. You will help ensure goals are met within timelines and budgets while supporting batch records, deviations, and customer QA documentation.

The role requires strong attention to detail, communication skills, and experience with GMP packaging operations. A collaborative, quality-driven mindset is essential to drive continuous improvement.

Qualifications

• Experience coordinating quality activities in a GMP/pharma environment.
• Ability to review and ensure compliance with cGMP and customer requirements.
• Strong documentation, data tracking and metrics skills.
• Excellent communication with customers and internal teams.

Responsibilities

• Create, update and peer review Master Packaging Instructions and specs to meet internal and customer requirements.
• Perform batch record reviews and support production scheduling.
• Serve as Primary QA contact for assigned customer accounts and liaise with customers on QA docs.
• Populate quality metrics and KPIs for team performance.
• Initiate investigations of deviations and supplier non-conformances.
• Train, develop and mentor new Quality Coordinators.

Skills

Lean Six Sigma

MS Office

Communication skills

Multitasking

Education

High School Diploma

Bachelor's degree in a scientific discipline preferred

Tools

MS Office Suite

Quality documentation tools

Job description

PCI Pharma Services is seeking an Associate Quality Account Manager I in Philadelphia to coordinate quality activities for a designated customer-focused team. You will help ensure goals are met within timelines and budgets while supporting batch records, deviations, and customer QA documentation.

The role requires strong attention to detail, communication skills, and experience with GMP packaging operations. A collaborative, quality-driven mindset is essential to drive continuous improvement.