Junior Quality Account Manager – Client Focus

PCI Pharma Services; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

PCI Pharma Services is seeking an Associate Quality Account Manager I to coordinate quality activities for designated customer teams in Philadelphia, PA. The role supports batch record reviews, quality documentation, and customer communications to maintain cGMP compliance and deliverables.

Responsibilities include assisting with deviation investigations, KPI reporting, and training junior staff, while ensuring adherence to PCI policies and standards in a fast-paced pharmaceutical packaging

Qualifications

• High school education and at least five (5) years of pharmaceutical packaging experience preferred.
• Proficiency with MS Office and technical software; ability to work with data tables and graphs.
• Strong organizational, time-management and multitasking skills to meet commitments and deadlines.
• Excellent oral and written communication; ability to interact with management, customers, suppliers and agencies at all levels.
• Lean Six Sigma or process-improvement training is a plus.
• Ability to interpret scientific tables, charts and graphs; strong numerical acumen.

Responsibilities

• Coordinate quality activities for a designated Customer Focused Team to meet goals within time and budget.
• Assist with batch record reviews of completed orders and orders in process for cGMP compliance.
• Create batch records to support the production schedule and act as primary QA contact for assigned customers.
• Liaise with customers regarding quality documentation; identify and resolve document-related issues.
• Attend or facilitate conference calls and customer meetings to share or gather quality metrics.
• Populate quality metrics and KPIs for team performance; support investigations of deviations.

Skills

Organizational skills

Time management

Multi-tasking

MS Office

Technical software

Interpersonal communication

Data interpretation

Lean Six Sigma

Education

High school diploma

College degree in a scientific discipline

Job description

PCI Pharma Services is seeking an Associate Quality Account Manager I to coordinate quality activities for designated customer teams in Philadelphia, PA. The role supports batch record reviews, quality documentation, and customer communications to maintain cGMP compliance and deliverables.

Responsibilities include assisting with deviation investigations, KPI reporting, and training junior staff, while ensuring adherence to PCI policies and standards in a fast-paced pharmaceutical packaging