Qualified Success Architect - Global SMB Team

Leadout Capital; Georgia; On-site; USD 90,000 - 130,000; Full time

Job summary

Leadout Capital is seeking an experienced customer success professional to drive onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform. You will manage a high-volume SMB portfolio using AI-assisted workflows and partner across Marketing, Sales, RevOps and IT to design scalable pipelines.

Responsibilities include architecting solutions that integrate with Salesforce and marketing automation, guiding AI-driven engagement across web and email, and translating business

Qualifications

• 3-5 years of SMB/Mid Market/Enterprise software experience.
• Nimble, hands-on with AI tools and self-built AI agents/workflows.
• Comfortable in a fast-paced, high-volume book of business.
• Excellent interpersonal, communication, persuasion, presentation and writing skills.
• Deep working knowledge of Salesforce CRM.
• Working knowledge of marketing automation systems.
• Knowledge of web/scripting tech: HTML, CSS, JavaScript.
• Strong problem-solving to meet business requirements with tech solutions.
• Willing to work in a fast-paced startup with multiple roles.
• Bachelor's degree held.
• Passion for making customers successful with software solutions.

Responsibilities

• Lead customers through onboarding, implementation, and adoption of the platform.
• Manage a high-volume SMB account book using AI-assisted workflows.
• Partner with Marketing, Sales, RevOps, IT to design scalable pipelines.
• Architect solutions integrating Salesforce, marketing automation, GTM.
• Guide configuration of AI-powered buyer engagement across web and email.
• Translate business objectives into technical designs, flows, and AI goals.
• Consult with Enterprise Architects and RevOps for scalable data models.
• Drive enablement with education on agentic marketing strategies.
• Analyze engagement and pipeline trends to deliver optimization plans.
• Conduct ESRs and roadmap discussions with stakeholders.

Skills

AI tools

Startup pace

Communication

Problem solving

Relationship building

Bachelors degree

Attention to detail

Adaptability

Education

Bachelor's degree

Tools

Salesforce CRM

Marketing automation systems

HTML

CSS

JavaScript

Job description

What You Will Be Doing:

• Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
• Manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality
• Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
• Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
• Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
• Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
• Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
• Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
• Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
• Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
• Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
• Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
• Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
• Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Qualifications:

• 3-5 years of SMB/Mid Market/Enterprise software experience
• Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements
• Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Deep working knowledge of Salesforce CRM
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• You possess a bachelor's degree
• Passion for making customers successful with software solutions