QSR Lead: Hospitality-Driven Team Leader (Coffee & Eats)

Eataly; Santa Clara (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Employee discounts

Job summary

Eataly Silicon Valley in Santa Clara is seeking a QSR Lead to supervise day-to-day operations at the quick service counters. You’ll oversee guests, team members and vendors to ensure high hospitality standards are met.

You will train and mentor staff, manage supplies and inventory, and ensure accurate transaction handling while upholding safety and sanitation requirements across the department.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Math skills and ability to handle money accurately.
• Strong knowledge of steps of service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure operations run smoothly and hospitality standards are met.
• Trains, motivates, mentors and organizes team members.
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager.
• Monitors inventory, checks orders and distributes supplies as needed.
• Manages transactions and ensures accurate accounting.
• Records shift notes and assists with scheduling when needed.
• Ensures department complies with quality, health, safety and sanitation standards.
• Documents, investigates and resolves guest incidents.
• Performs other duties as required or assigned.

Skills

Leadership

Cash handling

Steps of service

Communication

Coffee knowledge

Italian cuisine

Education

High school graduate or equivalent

Post-secondary degree preferred

Job description

Eataly Silicon Valley in Santa Clara is seeking a QSR Lead to supervise day-to-day operations at the quick service counters. You’ll oversee guests, team members and vendors to ensure high hospitality standards are met.

You will train and mentor staff, manage supplies and inventory, and ensure accurate transaction handling while upholding safety and sanitation requirements across the department.