QMS Lead for ISO 9001 & Continuous Improvement

Pentair Management Company; Apex (NC); On-site; USD 96,000 - 177,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase program

Disability benefits

Life insurance

Critical illness insurance

Accident insurance

Parental leave

Tuition reimbursement

Paid time off

Job summary

Pentair is seeking a Quality Management Systems (QMS) Manager in Apex, NC to develop, implement, and continuously improve our Pool QMS. You will drive governance, audits, CAPA, and data-driven improvements across functions, leading to reduced defects and enhanced customer satisfaction.

The role requires 7+ years in manufacturing quality, ISO 9001 experience, and ASQ certifications if possible, with approximately 25% travel to facilities and supplier sites.

Qualifications

• Bachelor's degree in engineering, Quality Management, Manufacturing, Business, or related technical discipline.
• ASQ certifications (CQE, CQA, CMQ/OE) preferred.
• 7+ years of progressive quality experience in a manufacturing environment.
• 3+ years managing or administering Quality Management Systems.
• Experience leading ISO 9001 implementation, certification, or maintenance activities.
• Demonstrated success in developing procedures, audit programs, and quality governance systems.
• Experience with corrective action systems, root cause analysis, and continuous improvement methodologies.
• Proven ability to influence cross-functional teams and drive organizational change.
• Strong knowledge of ISO 9001 and quality system requirements.
• Proficiency in internal auditing principles and practices.
• Knowledge of CAPA, document control, risk management, FMEA, SPC, APQP, and process management.
• Experience with quality management software and document management systems.
• Advanced analytical skills using Excel, Power BI, or similar reporting tools.

Responsibilities

• Own and maintain Pentair Pools Quality Management System.
• Develop and deploy quality policies, manuals, procedures, standards, and work instructions (aligned with Pentair's Enterprise Quality standards).
• Lead Business-wide QMS implementation and maturity initiatives.
• Establish governance processes to ensure consistent application of quality requirements across all functions.
• Drive continuous improvement of QMS effectiveness through data analysis and stakeholder feedback.
• Develop and manage the internal audit program.
• Ensure findings are addressed through timely corrective and preventive actions.
• Monitor compliance with quality procedures, operational standards, and regulatory requirements.
• Report audit results, compliance risks, and improvement opportunities to leadership.
• Lead the Corrective and Preventive Action process (CAPA).
• Facilitate root cause analysis using structured problem-solving methodologies.
• Track effectiveness of corrective actions and verify sustainable closure.
• Drive process improvement initiatives that reduce defects, waste, warranty costs, and customer complaints.
• Develop and maintain KPIs that measure QMS effectiveness.
• Analyze quality trends, audit results, customer feedback, warranty performance, and process compliance data.
• Prepare quality performance reports and management review presentations.
• Recommend improvement priorities and strategic actions based on performance data.

Skills

Cross-functional influence

Root cause analysis

CAPA

Process governance

Advanced Excel/Power BI

Data analysis

Auditing principles

Quality improvement

Education

Bachelor's degree

Tools

ISO 9001 implementation

Quality management software

Document management systems

Job description

Pentair is seeking a Quality Management Systems (QMS) Manager in Apex, NC to develop, implement, and continuously improve our Pool QMS. You will drive governance, audits, CAPA, and data-driven improvements across functions, leading to reduced defects and enhanced customer satisfaction.

The role requires 7+ years in manufacturing quality, ISO 9001 experience, and ASQ certifications if possible, with approximately 25% travel to facilities and supplier sites.