QMS Lead: External Audits & Process Improvement

CSA Group Testing & Certification Inc.; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

CSA Group Testing & Certification Inc. is seeking an experienced QMS Lead Auditor to maintain and improve the quality management system across assigned facilities.

You will lead external audits, guide internal investigations, and ensure effective resolution of nonconformances while driving continuous quality improvements. The role requires a University degree and a QMS Leader Auditor certification, with 5+ years in quality management and ISO standards.

Qualifications

• University degree as specified.
• QMS Leader Auditor certification required.
• 5+ years with CSA Group or related industry experience.
• Experience with ISO 9001 and/or ISO/IEC 17065/17025/17020.
• Strong planning, organization and prioritization.
• Ability to work with diverse stakeholders and manage conflict.
• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving abilities.
• Proficiency in MS Office 365, SharePoint, Power Platform and PM tools such as Smartsheet.

Responsibilities

• Lead external audit activities for assigned facilities and coordinate audit planning.
• Manage resolution of nonconformances and drive root cause investigations.
• Conduct effectiveness reviews of the QMS and verify action closure.
• Serve as primary QMS contact for procedures and training.
• Implement continuous improvement initiatives and process changes.
• Prepare materials and facilitate management review meetings.
• Oversee complaints process and follow-up actions.
• Assist in creation or updates of procedures and document control.

Skills

Planning & organizing

Communication

Interpersonal skills

Problem-solving

Decision making

Collaboration

Education

University degree in Engineering, Business or related discipline

QMS Leader Auditor Certification

Tools

Microsoft Office 365

SharePoint

Power Platform

Smartsheet

Job description

CSA Group Testing & Certification Inc. is seeking an experienced QMS Lead Auditor to maintain and improve the quality management system across assigned facilities.

You will lead external audits, guide internal investigations, and ensure effective resolution of nonconformances while driving continuous quality improvements. The role requires a University degree and a QMS Leader Auditor certification, with 5+ years in quality management and ISO standards.