QAD Support Specialist

genfinity; United States; A distancia; USD 85.000 - 125.000; Jornada completa

Descripción de la vacante

Genfinity Philippines, Inc. is seeking a QAD Support Analyst to serve as the escalation point for complex QAD ERP issues.

You will diagnose system errors, optimize configurations, and support users across supply chain, manufacturing, and finance operations to keep business processes running smoothly. You will troubleshoot advanced QAD ERP issues, assist modules like O2C and P2P, review custom code, advise on configurations, manage escalations, and contribute to testing, UAT, and knowledge base

Formación

• Bachelor’s degree in IT/CS or related field.
• 3–5 years in enterprise support with QAD focus.
• Solid understanding of end-to-end ERP data flows.
• Proficient in Progress 4GL/ABL, Linux CLI, and Progress DB.
• Excellent written and verbal communication.

Responsabilidades

• Troubleshoot and resolve advanced QAD ERP issues across modules.
• Support end-users in Order-to-Cash, Procure-to-Pay, Finance, Production, Inventory.
• Review, debug, and trace custom code to isolate ERP bugs.
• Advise on QAD parameter settings, workflows, and configurations.
• Handle high-priority cases and escalate Level 3 issues when needed.
• Support testing, patching, and UAT cycles.
• Create and maintain KBs, runbooks, and training docs.

Conocimientos

Analytical thinking

Strong communication

Problem solving

Customer focus

Educación

Bachelor's degree in IT/CS or related

Herramientas

Progress 4GL/ABL

Linux CLI

Progress DB

Descripción del empleo

We are seeking a highly analytical and customer-focused QAD Support Analyst to join our enterprise IT and applications support team. In this role, you will act as the primary escalation point for complex functional and system-level issues within our QAD ERP environment. You will diagnose system errors, optimize configurations, and support business users to ensure supply chain, manufacturing, and financial operations run without interruption.

Key Responsibilities

• Issue Resolution: Troubleshoot and resolve advanced QAD ERP issues, including automated processes, transaction mismatches, and variance reconciliations.
• Module Support: Assist end-users across core modules such as Order-to-Cash (O2C), Procure-to-Pay (P2P), Finance, Production, and Inventory.
• Custom Code Troubleshooting: Review, debug, and trace custom code or scripts to isolate ERP bugs from baseline functionality.
• System Configuration: Advise clients on QAD parameter settings, workflow design, and configuration optimization to align with best business practices.
• Escalation Management: Handle high-priority cases, escalating Level 3 database or codelevel bugs to development teams or QAD directly when necessary.
• Testing & UAT: Support functional testing, patch implementation, and User Acceptance Testing (UAT) cycles.
• Documentation: Create and maintain internal knowledge base (KB) articles, runbooks, and user‑training documentation to reduce future ticket volume.

Essential Qualifications

• Education: Bachelor’s Degree in Information Technology, Computer Science, Supply Chain Management, or equivalent work experience.
• Experience: Minimum 3 to 5 years of relevant experience in enterprise product or application support, with a strong focus on QAD platforms
• ERP Knowledge: Solid understanding of end‑to‑end ERP data flows and supply chain/manufacturing principles
• Technical Skills: Solid knowledge of Progress 4GL/ABL, Linux CLI, and Progress database (DBA) fundamentals for issue diagnosis and system‑log analysis.
• Analytical Thinking: Proven ability to analyze complex business processes and translate errors into actionable solutions.
• Soft Skills: Exceptional written and verbal communication skills; ability to explain highly technical concepts to non‑technical stakeholders under pressure.

Preferred Qualifications

• QAD Versions: Hands‑on experience with QAD 2012 Standard Edition (SE) and QAD 2021 Enterprise Edition (EE) is highly desirable.
• Customization Support: Ability to support and troubleshoot custom code (e.g., Progress 4GL/ABL, custom browses, wrappers, or reports) is a significant asset.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

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