QAD ERP Support Analyst: Master Troubleshooting

Genfinity Philippines, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Genfinity Philippines, Inc. is seeking a highly analytical QAD Support Analyst to escalate and resolve complex ERP issues across supply chain, manufacturing, and finance processes.

You will diagnose problems, optimize configurations, and support end-users to ensure operations run without interruption. The role requires 3–5 years of QAD experience, solid ERP knowledge, and ability to explain technical concepts to non-technical stakeholders under pressure.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, or equivalent work experience.
• Minimum 3 to 5 years of relevant experience in enterprise product or application support, with a strong focus on QAD platforms.
• Solid understanding of end-to-end ERP data flows and supply chain/manufacturing principles.
• Solid knowledge of Progress 4GL/ABL, Linux CLI, and Progress database (DBA) fundamentals for issue diagnosis and system-log analysis.
• Proven ability to analyze complex business processes and translate errors into actionable solutions.
• Exceptional written and verbal communication skills; ability to explain highly technical concepts to non-technical stakeholders under pressure.

Responsibilities

• Troubleshoot and resolve advanced QAD ERP issues, including automated processes, transaction mismatches, and variance reconciliations.
• Assist end-users across core modules such as Order-to-Cash (O2C), Procure-to-Pay (P2P), Finance, Production, and Inventory.
• Review, debug, and trace custom code or scripts to isolate ERP bugs from baseline functionality.
• Advise clients on QAD parameter settings, workflow design, and configuration optimization to align with best business practices.
• Handle high-priority cases, escalating Level 3 database or code-level bugs to development teams or QAD directly when necessary.
• Support functional testing, patch implementation, and User Acceptance Testing (UAT) cycles.
• Create and maintain internal knowledge base (KB) articles, runbooks, and user-training documentation to reduce future ticket volume.

Skills

Analytical thinking

Communication skills

Education

Bachelor’s degree in IT/CS/SCM

Tools

Progress 4GL/ABL

Linux CLI

Progress database (DBA)

Job description

Genfinity Philippines, Inc. is seeking a highly analytical QAD Support Analyst to escalate and resolve complex ERP issues across supply chain, manufacturing, and finance processes.

You will diagnose problems, optimize configurations, and support end-users to ensure operations run without interruption. The role requires 3–5 years of QAD experience, solid ERP knowledge, and ability to explain technical concepts to non-technical stakeholders under pressure.