QA Training Coordinator - Patient Access

Nationwide Children's Hospital; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a Training Coordinator to coordinate and manage training programs, schedules, and materials to ensure effective employee development and performance improvement.

The role requires a Bachelor’s degree (preferred) and at least two years of health care experience, with strong communication and customer service skills. This on-site position offers collaboration with department managers and opportunities to enhance training processes.

Qualifications

• Bachelor’s degree preferred.
• Two years’ experience in health care setting required.
• Excellent communication and customer service skills required.

Responsibilities

• Develops and implements training programs for new and existing employees.
• Coordinates and schedules training sessions and workshops.
• Monitors and evaluates the effectiveness of training programs.
• Maintains training records and prepares reports on training activities.
• Collaborates with department managers to identify training needs and requirements.
• Assists in the design and development of training materials and manuals.

Skills

Communication

Customer service

Professionalism

Process improvement

Education

Bachelor's degree

Job description

Overview:

Schedule: Monday-Friday 8am-4:30 pm

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Coordinates and manages training programs, schedules, and materials to ensure effective employee development and performance improvement.

Job Description:

Essential Functions:

• Develops and implements training programs for new and existing employees.
• Coordinates and schedules training sessions and workshops.
• Monitors and evaluates the effectiveness of training programs.
• Maintains training records and prepares reports on training activities.
• Collaborates with department managers to identify training needs and requirements.
• Assists in the design and development of training materials and manuals.

Education Requirement:

• Bachelor’s degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Excellent communication and customer service skills
• Strong professional demeanor with the inherent ability to rapidly establish credibility and rapport with others.
• Demonstrated ability to identify opportunities for process improvement, identify solutions, plan for and implement those same solutions.

Experience:

• Two years’ experience in health care setting, required.

Physical Requirements:

OCCASIONALLY: Bend/twist, Lifting / Carrying: 0-10 lbs, Loud Noises, Machinery, Squat/kneel, Standing, Walking

FREQUENTLY: Color vision

CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

(not specified)

“The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet”