Ambulatory Patient Access Representative - Float

Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children's Hospital is seeking a front desk/registration assistant to greet patients, register them, and manage appointments in a fast-paced pediatric environment.

The role requires strong computer and administrative skills, attention to detail, and the ability to communicate clearly with patients and families. A high school diploma is required, with an associate degree preferred; CPR may be required depending on the specific position.

Qualifications

• High School Diploma or equivalent is required; an Associate's Degree is preferred.
• CPR certification may be required depending on position.

Responsibilities

• Greets and registers patients.
• Answers telephone calls, schedules appointments, and pulls/files medical charts.
• Provides essential support to ensure accurate patient registrations and data collection.
• Screens patient data for insurance eligibility and pre-certification and communicates requirements.
• Maintains open communication with Patient Access and clinical staff.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate's Degree

Job description

Overview

Fulltime, benefits eligible role

Hours

Monday - Friday 7:30am - 4pm

Qualifications

Valid Ohio driver's license and proof of auto insurance as required by hospital policy. Must pass motor vehicle background inspection, insurance eligibility, driving qualifications, and training set forth by Nationwide Children's Hospital and maintain qualification of insurance guidelines.

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Essential Functions

Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees.

Education Requirement

High School Diploma or equivalent, required. Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY

Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY

Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY

Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above

Able to multi-task within in a stressful environment.

Note

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"