Ambulatory Patient Access Rep-Northland

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 43,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a full-time Front Desk Registration Clerk to greet patients, register them, and coordinate appointments. The role requires strong customer service, basic computer skills, and attention to detail in collecting demographics and insurance information.

Responsibilities include verifying eligibility, guiding patients on insurance requirements, and assisting in routing information to clinical staff.

Qualifications

• Education: High School Diploma or equivalent required. Associate’s Degree preferred.
• CPR certification may be required depending on position.
• At least 1 year healthcare experience preferred.
• Demonstrated computer and administrative skills.

Responsibilities

• Greets and registers patients, schedules appointments, and files medical charts.
• Interviews patients and collects demographic and insurance data.
• Verifies insurance eligibility and communicates requirements to the patient.
• Assists in directing information to clinical staff and supports onboarding.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Job description

Overview:

Fulltime, benefits eligible role

Shift hours will be 8:00am - 4:30pm

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Job Description:

Essential Functions:
Provides excellent customer service to patients and families by applying best practices and standard operating procedures. Interviews and registers patients in registration areas that report up through Patient Access. Obtains accurate demographic, insurance, and physician information on registrations. Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer. Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements. Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements. Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas. Assists in the shadowing/precepting of new employees.

Education Requirement:
High School Diploma or equivalent, required. Associate’s Degree, preferred.

Licensure Requirement:
(not specified)

Certifications:
CPR certification (based on position and as determined by manager).

Skills:
Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills.

Experience:
One year of health care experience, preferred.

Physical Requirements:
OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:
Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"