QA Training Coordinator - Patient Access

10 Nationwide Children's Hospital; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a Training Coordinator to develop and manage training programs for staff, ensuring effective employee development and performance improvement. The role involves coordinating sessions, evaluating program effectiveness, and maintaining training records.

Ideal candidates will have a Bachelor’s degree (preferred) and at least two years of healthcare experience, with strong communication skills and a professional demeanor focused on process improvement.

Qualifications

• Bachelor’s degree, preferred.
• Two years’ experience in health care setting, required.

Responsibilities

• Develops and implements training programs for new and existing employees.
• Coordinates and schedules training sessions and workshops.
• Monitors and evaluates the effectiveness of training programs.
• Maintains training records and prepares reports on training activities.
• Collaborates with department managers to identify training needs and requirements.
• Assists in the design and development of training materials and manuals.

Skills

Communication skills

Process improvement

Education

Bachelor's degree

Job description

Overview:

Schedule: Monday-Friday 8am-4:30 pm Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Coordinates and manages training programs, schedules, and materials to ensure effective employee development and performance improvement.

Job Description:

Essential Functions:

• Develops and implements training programs for new and existing employees.
• Coordinates and schedules training sessions and workshops.
• Monitors and evaluates the effectiveness of training programs.
• Maintains training records and prepares reports on training activities.
• Collaborates with department managers to identify training needs and requirements.
• Assists in the design and development of training materials and manuals.

Education Requirement:

Bachelor’s degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

• Excellent communication and customer service skills
• Strong professional demeanor with the inherent ability to rapidly establish credibility and rapport with others. Demonstrated ability to identify opportunities for process improvement, identify solutions, plan for and implement those same solutions.

Experience:

Two years’ experience in health care setting, required.

Physical Requirements:

• OCCASIONALLY: Bend/twist, Lifting / Carrying: 0-10 lbs, Loud Noises, Machinery, Squat/kneel, Standing, Walking
• FREQUENTLY: Color vision
• CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Reaching above shoulder, Repetitive hand/arm use, Seeing – Far/near, Sitting
• Additional Physical Requirements performed but not listed above: (not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.