QA Technical Support 3D Artist

Intelliswift Software Inc; San Francisco (CA); Remote; USD 87,000 - 95,000; Full time

Job summary

A leading company is seeking a QA Technical Support 3D Artist to join their Product Management team. This role involves supporting 3D staging solutions, providing customer support training, and advocating for customer issues. Candidates should have strong experience in Adobe 3D workflows and excellent communication skills. This position offers the opportunity to work directly with product development and improve workflows for 3D tools.

Qualifications

• Strong experience in scene layout and rendering.
• Understanding of hardware including CPU, GPU, drivers, and RAM.

Responsibilities

• Become an expert of Adobe 3D workflows.
• Provide training for Adobe Support team on product updates.
• Partner with the development team to improve product support processes.

Skills

Analytical thinking

Strong written and verbal communication

Empathy for artists and developers

Education

3D generalist

Tools

Adobe Creative Cloud

Atlassian JIRA

Job description

Open for remote candidates all over the US.

42.25 per hour on W2

12 Months

Looking to hire a QA Technical Support 3D Artist to work with the Product management team in our 3D & Immersive organization. This role will support our solutions for 3D staging within graphic design, compositing, and digital imaging space. The QA Technical Support Artist will own the customer support training and be the first level of triaging customer support issues. They will be a direct part of the product development team, advocating for the issues that need to be fixed, and being a voice of the customer in planning events. We are looking for a team member who is passionate about improving workflows to create powerful, reliable 3D tools.

Role:

1. Become an expert of Adobe 3D workflows through daily use in products in early development.
2. Provide training for Adobe Support team on product updates.
3. Provide support daily to resolve customer issues on Discord, forums, and email.
4. Partner with the development team to improve product support processes.
5. Directly contribute to product planning by advocating for customer issues and improvements.

Requirements:

• 3D generalist with strong experience in scene layout and rendering.
• Experience with Creative Cloud design tools including Photoshop and Illustrator.
• Analytical thinking to support investigating and documenting issues.
• Strong written and verbal communication skills and passion for working with other creatives to solve issues.
• Strong empathy for artists and developers and a desire to assist others.
• Understanding of hardware including CPU, GPU, drivers, RAM, and physical space at home to have multiple testing devices.

Pluses:

• Experience working with an issue tracking system (such as Atlassian JIRA).
• Experience working within a team using Agile methodologies.
• Experience in customer support, customer engagement, or community building.
• Familiarity with additional Adobe tools including After Effects, Premiere, InDesign, Express, Lightroom, Acrobat, or other tools.