Quality Assurance Supervisor - Lead QA & Compliance

DHL Air (UK) Ltd; Monee (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain in Illinois is seeking a Quality Assurance Supervisor to lead QA activities, oversee audits, and ensure compliance with the DHL Quality Management System and customer/regulatory requirements. The role supervises hourly QA staff and partners with QA management on reporting.

The position involves continuous improvement, monitoring QA metrics, and training site associates to maintain quality standards daily. Strong communication and data analysis are essential.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Maintain and improve the quality system, CAPA management, internal audits, self‑assessments, change control, document control, and SOPs.
• Support regulatory, customer and 3rd party audits.
• Track, monitor, and report QA metrics for the site.
• Monitor training and development of site associates to ensure process compliance.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to operations daily.
• Ensure customer service and business standards are met daily.
• Plan, conduct, and act on inspection processes (Gemba; Standards Confirmation) daily.
• Supervise, coach, and train hourly QA staff (Operators, QA Tech I/II).
• Other duties as assigned.

Skills

QA knowledge

People management

Data analysis

Training and facilitation

Communication skills

Education

Bachelor's Degree

Job description

DHL Supply Chain in Illinois is seeking a Quality Assurance Supervisor to lead QA activities, oversee audits, and ensure compliance with the DHL Quality Management System and customer/regulatory requirements. The role supervises hourly QA staff and partners with QA management on reporting.

The position involves continuous improvement, monitoring QA metrics, and training site associates to maintain quality standards daily. Strong communication and data analysis are essential.