Quality Complaints Investigator & Data Analyst

Weil Group, Inc; Juncos (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

Weil Group, Inc is seeking a Product Complaints Specialist to lead investigations, analyze trends, and ensure timely actions. You will maintain a centralized complaints database, summarize findings, and prepare science-based reports for review by cross-functional teams.

Strong writing ability, project management, and GMP experience are essential. You will communicate with patients and partners, escalate issues as needed, and help close corrective actions efficiently.

Qualifications

• Strong project management skills and ability to lead cross-functional teams.
• Excellent written and verbal communication, including facilitation and presentation skills.
• Ability to work in a matrix GMP environment and prioritize multiple tasks.

Responsibilities

• Lead and manage product complaint investigations.
• Maintain and update the complaints database with factual information.
• Review investigations for clarity and science-based conclusions.
• Follow up on corrective actions and close investigations.

Skills

Project management

Written communication

Team collaboration

Leadership

Analytical thinking

Customer service

GMP knowledge

Education

Doctorate or Master’s in related field

Bachelor’s in related field

High school diploma / GED

Job description

Weil Group, Inc is seeking a Product Complaints Specialist to lead investigations, analyze trends, and ensure timely actions. You will maintain a centralized complaints database, summarize findings, and prepare science-based reports for review by cross-functional teams.

Strong writing ability, project management, and GMP experience are essential. You will communicate with patients and partners, escalate issues as needed, and help close corrective actions efficiently.