QA Program Manager — Quality & Compliance

CoreCivic; Watonga (OK); On-site; USD 75,000 - 80,000; Full time

Job summary

CoreCivic in Oklahoma is seeking a Manager, Quality Assurance who will oversee audits, inspections and the development of facility policies and corrective action plans to ensure compliance with company standards and contractual requirements.

You will coordinate with facility management, conduct ACA readiness reviews, supervise QA staff if needed, and drive data-driven improvements while traveling domestically as required.

Qualifications

• Bachelor's degree in criminal justice, corrections, social or behavioral science, quality assurance, business administration or a related field is required.
• Two years of experience in corrections, quality assurance, accreditation, or a related field is required.
• Additional experience in corrections, quality assurance, accreditation, or a related field may be substituted for the education requirement on a year-for-year basis.
• Excellent written communication skills and analytical ability required.
• Proficiency in Microsoft Office applications or other similar software applications is required.
• A valid driver's license is required.
• Minimum age requirement: Must be at least 21 years of age.

Responsibilities

• Manages all areas of Quality Assurance to include audits, inspections, data gathering and analysis, reporting, training and communication in accordance with established policies and procedures and contractual requirements.
• Collaborates with facility management, department managers, FSC and contracting agency to formulate, revise and implement policies and procedures in compliance with established company policies and procedures, accreditation standards, and contractual requirements.
• Manages and conducts audits and inspections of overall facility operations and maintenance to make improvement recommendations affecting the efficiency and quality of the facility organization, security, operations, services, programs and budget.
• Coordinates and assists department heads with developing, reviewing, implementing, and validating corrective action plans to ensure that root causes are addressed and corrective actions are effective.
• Conducts regular inspections to ensure facility is ACA audit ready. Collects, prepares, reviews and maintains all facility ACA files.
• Collaborates with FSC Legal to review and respond to lawsuits. Assists with providing related facility records, and attends court and/or administrative hearings, as necessary.

Skills

Analytical ability

Excellent written communication

MS Office proficiency

Driver's license

Independent decision making

Education

Bachelor's degree in criminal justice, corrections, social/behavioral science, quality assurance, business administration or related field

Tools

Microsoft Office

Job description

CoreCivic in Oklahoma is seeking a Manager, Quality Assurance who will oversee audits, inspections and the development of facility policies and corrective action plans to ensure compliance with company standards and contractual requirements.

You will coordinate with facility management, conduct ACA readiness reviews, supervise QA staff if needed, and drive data-driven improvements while traveling domestically as required.