QA Manager: Quality Metrics, CAPA & Cross‑Functional Leadership

CVS Health; Atlanta (GA); On-site; USD 54,000 - 159,000; Full time

Job summary

CVS Health leads quality assurance initiatives by setting strategic objectives and guiding cross-functional teams to define testing requirements and plans. This role ensures timely, thorough testing of software products and drives continuous QA improvements for high-quality solutions.

The position requires experience in claims/audit contexts, strong execution, and proficiency in business intelligence to identify trends and present recommendations to leadership.

Qualifications

• 5-7 years work experience in a claims or claims audit position.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Leads and manages the QA team by setting strategic objectives and ensuring the implementation of effective quality assurance processes.
• Collaborates with cross-functional teams to define testing requirements, develop test plans, and ensure timely and thorough testing of software products.
• Analyzes testing metrics, provides reports to stakeholders, and drives continuous improvement in QA practices to deliver high-quality and reliable software solutions.

Skills

Execution and delivery

Business intelligence

Problem solving

Collaboration & teamwork

Growth mindset

Education

Post secondary / high school education or specialized training

Tools

Quality metrics dashboards

Business intelligence tools

Job description

CVS Health leads quality assurance initiatives by setting strategic objectives and guiding cross-functional teams to define testing requirements and plans. This role ensures timely, thorough testing of software products and drives continuous QA improvements for high-quality solutions.

The position requires experience in claims/audit contexts, strong execution, and proficiency in business intelligence to identify trends and present recommendations to leadership.