QA Manager - Lead Quality & Continuous Improvement

CVS Health; Madison (WI); On-site; USD 54,000 - 159,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

Retirement savings options

Paid time off

Wellness programs

Job summary

CVS Health is seeking a QA leader to guide the QA team, define testing requirements, and drive process improvements for software solutions across healthcare systems. The role emphasizes collaboration with product, engineering, and business teams to ensure high-quality delivery.

You will analyze testing metrics, mentor staff, and grow capabilities within a comprehensive benefits-focused organization. This full-time position offers stability and opportunities to influence quality at scale.

Qualifications

• 5-7 years work experience in a claims or claims audit position.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Responsibilities

• Leads and manages the QA team by setting strategic objectives and ensuring the implementation of effective quality assurance processes.
• Collaborates with cross-functional teams to define testing requirements, develop test plans, and ensure timely and thorough testing of software products.
• Analyses testing metrics, provides reports to stakeholders, and drives continuous improvement in QA practices to deliver high-quality and reliable software solutions.

Skills

QA leadership

Claims audit experience

Execution & delivery

Business intelligence

Problem solving

Collaboration & teamwork

Growth mindset

Education

Post secondary / high school education or specialized training

Tools

Quality metrics

KPIs

Dashboards

BI tools

Job description

CVS Health is seeking a QA leader to guide the QA team, define testing requirements, and drive process improvements for software solutions across healthcare systems. The role emphasizes collaboration with product, engineering, and business teams to ensure high-quality delivery.

You will analyze testing metrics, mentor staff, and grow capabilities within a comprehensive benefits-focused organization. This full-time position offers stability and opportunities to influence quality at scale.