QA Lead: Program Quality, Compliance & Training Coach

Southwest-Key-Programs; Harlingen (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Southwest Key Programs seeks a Quality Assurance Lead to ensure program quality, compliance, and continuous improvement across workforce development services including One-Stop operations and Child Care Services.

This role monitors performance, provides technical assistance, develops monitoring plans, and coaches staff to strengthen accountability and service delivery. Travel to centers is required.

Qualifications

• Bachelor’s degree required.
• 3+ years in quality assurance or workforce development.
• Ability to lead and supervise staff and manage training.

Responsibilities

• Develop, implement, and maintain monitoring plans for Workforce Development programs.
• Evaluate program effectiveness, compliance, and service quality with leadership.
• Provide technical assistance and guidance on quality standards and policy interpretation.
• Lead staff training sessions and coordinate leadership development.
• Travel to centers and locations for monitoring and training activities.

Skills

Quality assurance

Staff training

Leadership

Communication skills

Data integrity

Policy interpretation

Education

Bachelor’s degree

Tools

TWIST system

Job description

Southwest Key Programs seeks a Quality Assurance Lead to ensure program quality, compliance, and continuous improvement across workforce development services including One-Stop operations and Child Care Services.

This role monitors performance, provides technical assistance, develops monitoring plans, and coaches staff to strengthen accountability and service delivery. Travel to centers is required.