Quality Assurance Lead — Process & Compliance

ServiceSource Inc; St. Louis (MO); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage including medical, Rx,

Disability insurance

403(b) retirement plan

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program

Tuition Assistance

Generous paid time off

Job summary

ServiceSource is seeking a Quality Assurance professional to interpret, build upon, and comply with quality standards across all service lines. You will document QA activities, develop testing protocols, and identify training needs to ensure companywide compliance.

Responsibilities include surveillance planning, contract oversight, corrective actions, and maintaining document control via SharePoint. A Top Secret/SCI clearance is required, with training delivered across staff to uphold standards.

Qualifications

• AA or equivalent from two-year college or technical school preferred.
• At least 5 years’ experience in quality assurance and/or quality control performing the Primary Duties, or related work experience required.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

Responsibilities

• Develop Quality Assurance Surveillance Plan for assigned annexes and assist Annex managers in developing meaningful key performance indicators.
• Conduct and document contract surveillance of contract Required Service (RS) and assist managers to resolve performance issues.
• Make recommendations for corrective action and actively work with management team to ensure an acceptable level of quality is maintained.
• Coordinate and manage the document change process and maintain current revisions via a SharePoint web-based document management server.
• Review and manage quality control; run searches on database to scan for errors, generate reports and apply corrections accordingly.
• Perform root cause analysis on quality defects.
• Formulate and maintain quality assurance objectives complementary to corporate policies and goals.
• Prepare and maintaining documentation and reports on quality issues, statistical reviews and relevant quality documentation.

Skills

Quality assurance

Root cause analysis

Documentation

Microsoft Office

Education

Associate degree (AA) or equivalent

Tools

SharePoint

Microsoft Office

Job description

ServiceSource is seeking a Quality Assurance professional to interpret, build upon, and comply with quality standards across all service lines. You will document QA activities, develop testing protocols, and identify training needs to ensure companywide compliance.

Responsibilities include surveillance planning, contract oversight, corrective actions, and maintaining document control via SharePoint. A Top Secret/SCI clearance is required, with training delivered across staff to uphold standards.