QA Lab Specialist: TV/Display Analysis & Review Support

Samsung; Pine Brook (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, leads in mobile technologies and consumer electronics. This QA Lab VD role supports technical analysis and communication with external product evaluators.

The candidate will verify product and firmware behavior in the QA Lab, reproduce issues, perform root cause analyses, and relay findings clearly to HQ R&D and reviewers. This is a hands‑on role requiring setup and collaboration across teams.

Qualifications

• 3-5 years of experience in a related field.
• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, CS or Display Technology; or equivalent practical experience.
• Technical understanding of TV, Display, Monitor, Video, or Consumer Electronics products.
• Ability to read, understand, and analyze product specifications, test results, measurement data, and firmware/SW behavior.
• Strong troubleshooting skills with demonstrated ability to reproduce technical issues and perform root cause analysis.
• Strong written and verbal communication skills in English; ability to produce clear and concise technical reports.
• Ability to explain complex technical content clearly to both technical and non-technical audiences.
• Coordination and project management skills to handle multiple tasks and issues simultaneously.
• Hands-on capability to set up, test, verify, and troubleshoot actual products in a lab environment.
• Proficient in Windows, Word, Excel, and PowerPoint.

Responsibilities

• Analyze evaluation results, scores, and technical findings from RTINGS and other external evaluation organizations; reproduce and investigate issues in the QA Lab and coordinate follow‑up with HQ R&D/PQ teams
• Support RTINGS technical communication and meetings in the US, including agenda preparation, issue tracking, and post‑meeting action item management
• Conduct pre‑shipment technical verification of media review samples (TV, Monitor, Soundbar) and provide technical support to reviewers during the review process
• Manage review sample preparation, including firmware/SW version checks and product setting verification to ensure accurate and fair evaluation outcomes
• Monitor external evaluation trends, technical communities, and forums (e.g., Reddit, RTINGS) to identify recurring issues and share market intelligence internally
• Collaborate cross‑functionally with QA Lab, HQ R&D/PQ, and SEA PR teams; communicate technical findings clearly to Engineering, Management, and PR stakeholders

Skills

Troubleshooting

Technical writing

English communication

Lab testing

Project coordination

Education

Bachelor's degree in Electrical/Electronics Engineering or related field

Tools

Windows

Word

Excel

PowerPoint

Job description

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, leads in mobile technologies and consumer electronics. This QA Lab VD role supports technical analysis and communication with external product evaluators.

The candidate will verify product and firmware behavior in the QA Lab, reproduce issues, perform root cause analyses, and relay findings clearly to HQ R&D and reviewers. This is a hands‑on role requiring setup and collaboration across teams.