Sr Specialist, Quality Planning

Samsung Electronics Perú; Pine Brook (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Samsung Electronics America, Inc. is seeking a QA Lab VD Team member to analyze external evaluation results, verify firmware behavior, and support technical communication between HQ/SEA and reviewers. The role requires hands-on product verification, issue reproduction, and clear reporting.

Responsibilities include coordinating with HQ R&D/PQ, preparing review agendas, and tracking post‑meeting actions while collaborating with QA Lab and PR teams to ensure accurate evaluation outcomes.

Qualifications

• 3–5 years of experience in a related field.
• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, CS, Display Technology, or equivalent.
• Technical understanding of TV, Display, Monitor, Video or Consumer Electronics products.
• Ability to read and analyze product specs, test results, and firmware behavior.
• Strong troubleshooting and root-cause analysis abilities.
• Clear technical reporting in English, both written and verbal.
• Ability to explain complex content to technical and non-technical audiences.
• Coordination and project management to handle multiple tasks.

Responsibilities

• Analyze evaluation results and RTINGS data; reproduce issues in QA Lab and coordinate with HQ R&D/PQ.
• Support RTINGS communications; prepare agendas, track issues, and manage post-meeting actions.
• Perform pre‑shipment technical verification of media samples and assist reviewers.
• Manage review samples, firmware/version checks, and product setting verification.
• Monitor external evaluation trends to identify recurring issues and share insights internally.
• Collaborate with QA Lab, HQ R&D/PQ, and SEA PR; communicate findings to engineers and management.

Skills

TV/Display hardware knowledge

Root cause analysis

Technical writing

English communication

Lab testing

Education

Bachelor's degree in Electrical/Electronics Engineering

Tools

Windows

Excel

PowerPoint

Word

Job description

Position Summary

This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Position Summary This position is part of Samsung's QA Lab VD Team and is responsible for supporting Technical Analysis and Communication activities related to external product evaluation organizations, technical media outlets, and Product Review Programs. With a strong technical foundation in TV and Display products, the candidate will analyze external evaluation results and technical issues, directly verify product and firmware behavior in the QA Lab, and support technical communication between HQ/SEA and external evaluation organizations or reviewers. This is not a simple PR or Communications role. It requires hands‑on product verification, issue reproduction and root cause analysis, and the ability to communicate technical findings clearly across internal and external stakeholders.

Role and Responsibilities

• Analyze evaluation results, scores, and technical findings from RTINGS and other external evaluation organizations; reproduce and investigate issues in the QA Lab and coordinate follow‑up with HQ R&D/PQ teams
• Support RTINGS technical communication and meetings in the US, including agenda preparation, issue tracking, and post‑meeting action item management
• Conduct pre‑shipment technical verification of media review samples (TV, Monitor, Soundbar) and provide technical support to reviewers during the review process
• Manage review sample preparation, including firmware/SW version checks and product setting verification to ensure accurate and fair evaluation outcomes
• Monitor external evaluation trends, technical communities, and forums (e.g., Reddit, RTINGS) to identify recurring issues and share market intelligence internally
• Collaborate cross‑functionally with QA Lab, HQ R&D/PQ, and SEA PR teams; communicate technical findings clearly to Engineering, Management, and PR stakeholders

Skills and Qualifications (Required)

• 3-5 years of experience in a related field
• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, Computer Science, Display Technology, or a related technical field; or equivalent practical experience
• Technical understanding of TV, Display, Monitor, Video, or Consumer Electronics products
• Ability to read, understand, and analyze product specifications, test results, measurement data, and firmware/SW behavior
• Strong troubleshooting skills with demonstrated ability to reproduce technical issues and perform root cause analysis
• Strong written and verbal communication skills in English; ability to produce clear and concise technical reports
• Ability to explain complex technical content clearly to both technical and non‑technical audiences
• Coordination and project management skills to handle multiple tasks and issues simultaneously
• Hands‑on capability to set up, test, verify, and troubleshoot actual products in a lab environment
• Proficient in Windows, Word, Excel, and PowerPoint

Preferred

• Experience in TV/Display product testing, quality assurance, validation, engineering, or technical support
• Knowledge of Picture Quality topics including HDR, Color Accuracy, Color Gamut, White Balance, Tone Mapping, Motion handling, and Brightness/Contrast
• Experience analyzing Consumer Electronics issues related to firmware and software
• Familiarity with or direct work experience involving RTINGS or similar external product evaluation and testing organizations
• Experience supporting technical media outlets, product reviewers, or certification/testing organizations
• Technical writing experience and demonstrated ability to communicate engineering findings effectively
• Experience coordinating product samples or managing external evaluation programs
• Korean language proficiency for communication with HQ is a plus

Skills and Qualifications

Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law. Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/ * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).