QA Lab Analyst - External Evaluation & Tech Insights

Samsung Electronics America; Pine Brook (NJ); On-site; USD 104,000 - 129,000; Full time

Job summary

Samsung Electronics America, Inc. QA Lab VD Team seeks a technically skilled analyst to support external evaluation programs and product reviews.

You will verify TV/display firmware behavior, reproduce issues in the QA Lab, and communicate findings clearly to HQ R&D and external reviewers. The role requires hands-on product verification, strong debugging skills, and the ability to coordinate with cross-functional teams, including QA Lab, R&D, and PR, to ensure fair and accurate evaluations

Qualifications

• 3-5 years of experience in a related field.
• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, Computer Science, Display Technology, or a related technical field; or equivalent practical experience
• Technical understanding of TV, Display, Monitor, Video, or Consumer Electronics products
• Ability to read, understand, and analyze product specifications, test results, measurement data, and firmware/SW behavior
• Strong troubleshooting skills with demonstrated ability to reproduce technical issues and perform root cause analysis
• Strong written and verbal communication skills in English; ability to produce clear and concise technical reports
• Ability to explain complex technical content clearly to both technical and non-technical audiences
• Coordination and project management skills to handle multiple tasks and issues simultaneously
• Hands-on capability to set up, test, verify, and troubleshoot actual products in a lab environment
• Proficient in Windows, Word, Excel, and PowerPoint

Responsibilities

• Analyze evaluation results, scores, and technical findings from RTINGS and other external evaluation organizations; reproduce and investigate issues in the QA Lab and coordinate follow-up with HQ R&D/PQ teams
• Support RTINGS technical communication and meetings in the US, including agenda preparation, issue tracking, and post-meeting action item management
• Conduct pre-shipment technical verification of media review samples (TV, Monitor, Soundbar) and provide technical support to reviewers during the review process
• Manage review sample preparation, including firmware/SW version checks and product setting verification to ensure accurate and fair evaluation outcomes
• Monitor external evaluation trends, technical communities, and forums (e.g., Reddit, RTINGS) to identify recurring issues and share market intelligence internally
• Collaborate cross-functionally with QA Lab, HQ R&D/PQ, and SEA PR teams; communicate technical findings clearly to Engineering, Management, and PR stakeholders

Skills

3-5 years exp

English fluency

Troubleshooting

Lab testing

Cross-functional comm

Hands-on testing

Education

Bachelor's degree in Electrical/ Electronics/ Computer Engineering or related

Tools

Windows

Word

Excel

PowerPoint

Job description

Samsung Electronics America, Inc. QA Lab VD Team seeks a technically skilled analyst to support external evaluation programs and product reviews.

You will verify TV/display firmware behavior, reproduce issues in the QA Lab, and communicate findings clearly to HQ R&D and external reviewers. The role requires hands-on product verification, strong debugging skills, and the ability to coordinate with cross-functional teams, including QA Lab, R&D, and PR, to ensure fair and accurate evaluations