QA & IT Project Manager - Process Improvement Leader

Fast Switch, Ltd.; Springfield (MA); Hybrid; USD 80,000 - 107,000; Full time

Job summary

Fast Switch, Ltd. in the United States is seeking an IT Project Manager for a 6-month contract with the expectation to extend.

The role is hybrid, based in Springfield, MA, and requires working as a W2 employee through Fast Switch. You will partner closely with business leaders, operational teams, product teams, technology partners, and stakeholders across the organization to identify opportunities for improvement, implement solutions, and drive adoption of new ways of working.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of QA project management, process improvement, operations, business transformation, or related experience.
• Experience leading cross-functional initiatives involving multiple stakeholders and competing priorities.
• Proven ability to manage project plans, action registers, timelines, and deliverables.
• Strong facilitation, communication, organizational, and problem-solving skills.
• Experience creating executive-level reporting and status communications.

Responsibilities

• Drive improvements across IT in test environments, test data, and testing processes to support faster speed to market and higher quality code delivery.
• Lead and coordinate process improvement initiatives from planning through implementation and stabilization.
• Develop and maintain project plans, action trackers, timelines, milestones, and implementation roadmaps.
• Facilitate working sessions, stakeholder meetings, and status reviews to drive alignment, decisions, and progress.
• Monitor and track tasks, deliverables, dependencies, risks, issues, and commitments across multiple teams.
• Hold stakeholders accountable for assigned actions and ensure timely completion of agreed-upon deliverables.
• Identify execution risks, bottlenecks, and delays, and proactively drive resolution to keep initiatives on track.
• Establish clear ownership, accountability, and governance processes to support successful delivery.
• Create and maintain project dashboards, status reporting, metrics, and executive communications.
• Partner with business and operational leaders to document current-state processes, identify improvement opportunities, and implement future-state solutions.
• Drive process standardization, operational efficiency, continuous improvement, and adoption of best practices.
• Support organizational change management, stakeholder communications, training, and readiness activities.
• Measure and report on process improvement outcomes, implementation progress, and realized business benefits.
• Promote a culture of accountability, collaboration, transparency, and continuous improvement.

Skills

QA Project Management

Process Improvement

Operations

Business Transformation

Education

Bachelor's degree

Job description

Fast Switch, Ltd. in the United States is seeking an IT Project Manager for a 6-month contract with the expectation to extend.

The role is hybrid, based in Springfield, MA, and requires working as a W2 employee through Fast Switch. You will partner closely with business leaders, operational teams, product teams, technology partners, and stakeholders across the organization to identify opportunities for improvement, implement solutions, and drive adoption of new ways of working.