QA & Documentation Pro — Elevate Product Quality

TeleVoIPs - Reliable Business Communication; Brandon (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition reimbursement

Close-knit, collaborative team

Ground-up project opportunity

Culture of innovation and growth

Job summary

TeleVoIPs - Reliable Business Communication, based in Brandon, FL, is seeking a QA & Documentation Specialist to join our team in Tampa. The role focuses on manual testing across CRM, help desk, project management, and reviews, plus owning the Help Center and internal SOP documentation.

You will design tests, report defects, and collaborate with engineers to ensure high-quality releases while building clear, user-friendly documentation for diverse audiences.

Qualifications

• 1–3 years of software QA, technical writing, or related experience.
• Methodical mindset with edge-case thinking.
• Strong written communication; able to explain complex topics clearly.
• Experience with or interest in SaaS web apps and browser-based tools.
• Familiarity with test case management, bug tracking, or documentation platforms.

Responsibilities

• Design, write, and execute manual test cases and test plans across functional, regression, integration, and edge-case scenarios.
• Serve as the first line of defense for new feature releases—identifying bugs before production.
• Document defects clearly with steps to reproduce, screenshots, and severity in the ticketing system.
• Perform end-to-end testing of CRM, help desk, project management, and review workflows.
• Collaborate with developers to verify bug fixes and acceptance criteria.
• Track test cycles and help define release readiness criteria with product/engineering.
• Participate in sprint planning to flag testability concerns and ensure requirements are well-defined.

Skills

QA experience 1-3y

Edge-case thinking

Strong written communication

Web-based SaaS familiarity

Ticketing & CRM tools knowledge

Tools

JIRA

ClickUp

Linear

Notion

Confluence

Zendesk

Job description

TeleVoIPs - Reliable Business Communication, based in Brandon, FL, is seeking a QA & Documentation Specialist to join our team in Tampa. The role focuses on manual testing across CRM, help desk, project management, and reviews, plus owning the Help Center and internal SOP documentation.

You will design tests, report defects, and collaborate with engineers to ensure high-quality releases while building clear, user-friendly documentation for diverse audiences.