QA & Documentation Specialist

TeleVoIPs - Reliable Business Communication; Brandon (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Tuition reimbursement

Close-knit, collaborative team

Ground-up project opportunity

Culture of innovation and growth

Job summary

TeleVoIPs - Reliable Business Communication, based in Brandon, FL, is seeking a QA & Documentation Specialist to join our team in Tampa. The role focuses on manual testing across CRM, help desk, project management, and reviews, plus owning the Help Center and internal SOP documentation.

You will design tests, report defects, and collaborate with engineers to ensure high-quality releases while building clear, user-friendly documentation for diverse audiences.

Qualifications

• 1–3 years of software QA, technical writing, or related experience.
• Methodical mindset with edge-case thinking.
• Strong written communication; able to explain complex topics clearly.
• Experience with or interest in SaaS web apps and browser-based tools.
• Familiarity with test case management, bug tracking, or documentation platforms.

Responsibilities

• Design, write, and execute manual test cases and test plans across functional, regression, integration, and edge-case scenarios.
• Serve as the first line of defense for new feature releases—identifying bugs before production.
• Document defects clearly with steps to reproduce, screenshots, and severity in the ticketing system.
• Perform end-to-end testing of CRM, help desk, project management, and review workflows.
• Collaborate with developers to verify bug fixes and acceptance criteria.
• Track test cycles and help define release readiness criteria with product/engineering.
• Participate in sprint planning to flag testability concerns and ensure requirements are well-defined.

Skills

QA experience 1-3y

Edge-case thinking

Strong written communication

Web-based SaaS familiarity

Ticketing & CRM tools knowledge

Tools

JIRA

ClickUp

Linear

Notion

Confluence

Zendesk

Job description

JOB TITLE: QA & Documentation Specialist

LOCATION: Tampa, FL

EMPLOYMENT TYPE: Full-time

STATUS: Non-Exempt

HOURS: 40 hours per week; Monday – Friday, 8:00AM – 5:00PM

COMPENSATION: $20/hr - $25/hr (Based on experience)

About Us

TeleVoIPs is a rapidly growing cloud-based telecommunications provider headquartered in Brandon, Florida. Since 2009, we've built a reputation for delivering superior business phone solutions backed by unparalleled local customer service — and we've earned a few accolades along the way:

• Ranked among the Inc. 5000's List of Fastest Growing Private Companies in the U.S. — three years running
• Honored on the Florida Fast 100 List
• Recognized by Tampa Bay Tech as Technology Connector of the Year
• Led by a CEO named Tampa Bay as Emerging Technology Leader of the Year and one of USF most outstanding young alumni

We serve some of the most successful companies in the Tampa Bay area and across the country, maintaining a 97% monthly client retention rate — without contracts. Our close-knit team is passionate about innovative technology, continuous learning, and building solutions that genuinely make businesses better.

Opportunity

We're building something big. TeleVoIPs is developing an all-in-one internal business platform designed to replace our existing stack of tools — think CRM, ticketing, project management, and client reviews all under one roof. We need a QA & Documentation Specialist who will be at the center of this effort: ensuring every feature ships reliably, every process is documented clearly, and every user has the resources they need to succeed.

This is a ground‑floor opportunity to shape the quality and knowledge infrastructure of a product that will power TeleVoIPs for years to come. If you're detail-obsessed, love breaking things before clients do, and take pride in writing documentation people actually want to read — we want to hear from you.

Quality Assurance

WHAT YOU'LL DO:

• Design, write, and execute manual test cases and test plans across functional, regression, integration, and edge-case scenarios
• Serve as the first line of defense for new feature releases — identifying bugs, inconsistencies, and UX issues before they reach production
• Reproduce, document, and communicate defects clearly using our internal ticketing system, including steps to reproduce, screenshots, and severity assessment
• Perform end-to-end testing of CRM, help desk, project management, and review workflows within the platform
• Collaborate closely with developers to verify bug fixes and validate acceptance criteria
• Track and manage test cycles, helping to define release readiness criteria alongside the product and engineering teams
• Participate in sprint planning and backlog grooming to flag testability concerns and ensure requirements are well-defined before development begins

Process & Help Center Documentation

• Own and maintain the product's Help Center — writing clear, user-friendly articles, step-by-step guides, FAQs, and release notes
• Document internal processes, workflows, and SOPs to support onboarding, training, and operational consistency across teams
• Translate complex technical functionality into plain-language explanations for both technical and non-technical audiences
• Maintain a documentation style guide to ensure consistency in voice, format, and terminology
• Proactively identify gaps in existing documentation and take initiative to fill them
• Collaborate with the support team to build a library of self-service resources that reduce inbound support volume
• Record and update documentation in real-time alongside feature development — not as an afterthought

Knowledge And Experience Required

Those who thrive at TeleVoIPs are passionate problem solvers who bring positivity, enthusiasm, and motivation to work every day. They're detail- and process-oriented and genuinely enjoy working with others. They communicate confidently and effectively, and they contribute to a culture built around innovative technology, learning, and growth.

For this role specifically, we are looking for someone who brings the following:

• 1–3 years of experience in software QA, technical writing, documentation, or a closely related role
• A methodical mindset — you think in edge cases and enjoy finding the one scenario nobody else thought to test
• Strong written communication skills with a knack for making complex topics easy to understand
• Comfort working inside web-based SaaS applications and navigating browser-based tools
• Experience with or strong interest in ticketing systems, CRM platforms, or project management tools
• Familiarity with test case management tools, bug tracking systems, or documentation platforms (Notion, Confluence, Zendesk, etc.)
• The ability to manage multiple tasks, prioritize ruthlessly, and adapt quickly in a fast- moving environment
• A genuine care for the end user — you're not done when the bug is closed, you're done when the user is successful
• Experience testing or supporting telecommunications, VoIP, or UCaaS platforms
• Exposure to NetSapiens, Asterisk, or similar telecom platforms
• Basic knowledge of HTML/CSS or API concepts (no coding required, but helpful for understanding technical context)
• Experience with tools like JIRA, ClickUp, Linear, or similar
• Video screen recording or tutorial creation experience

Physical Demands

Light to moderate physical activity performing daily activities of an administrative nature to include:

• Sitting, standing, and/or walking for extended periods of time.
• Working in a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.
• Using manual dexterity sufficient to handle and reach items and work with hands and fingers.
• Using close, distant, and peripheral vision and depth perception.
• Ability to lift up to 25 lbs

Compensation And Benefits

• Competitive salary based on experience
• Health, dental, and vision benefits
• Tuition reimbursement and certification expense coverage
• A close-knit, collaborative team that genuinely values your contributions
• The opportunity to be a key player in building something new — from the ground up
• A culture focused on innovation, growth, and doing right by our clients