QA & Continuous Improvement Leader

American Society for Quality; Missouri; On-site; USD 70,000 - 100,000; Full time

Job summary

American Society for Quality in Missouri is seeking a Quality Assurance Supervisor to lead our quality team and strengthen processes. The role emphasizes hands-on leadership, data-driven improvement, and cross-functional collaboration with Operations and Engineering.

The ideal candidate will drive the Quality Management System, establish objectives and metrics, and guide investigations into customer complaints and nonconformities to prevent recurrence.

Qualifications

• Associates degree in a technical, engineering, quality-related field or equivalent.
• 35 years of quality assurance, quality systems, or related manufacturing experience.
• Demonstrated leadership or supervisory experience.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to work effectively with employees at all levels, from production associates to senior leadership.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to work independently, prioritize multiple projects, and take ownership of results.

Responsibilities

• Lead the Quality Assurance function and ensure products meet customer, company, and regulatory requirements.
• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, metrics, procedures, and improvement plans that support business goals.
• Identify trends and opportunities for improvement through data analysis, audits, and performance metrics.
• Partner with Operations and cross-functional teams on root cause analysis, Six Sigma, problem solving, and process improvement initiatives.
• Lead investigations of customer complaints, nonconformances, and quality issues.
• Drive timely containment, root cause analysis, corrective action, and verification of effectiveness.
• Work collaboratively with Operations, Engineering, and other functions to prevent recurring quality issues.
• Support new product development, engineering changes, manufacturing processes, and training initiatives to ensure quality requirements are met.

Skills

Leadership / Supervisory experience

Problem-solving

Communication

Analytical skills

Organizational skills

Team collaboration

Education

Associates degree in technical/engineering/quality field

Bachelors degree in Engineering/Quality Management

Tools

Microsoft Word

Excel

PowerPoint

Job description

American Society for Quality in Missouri is seeking a Quality Assurance Supervisor to lead our quality team and strengthen processes. The role emphasizes hands-on leadership, data-driven improvement, and cross-functional collaboration with Operations and Engineering.

The ideal candidate will drive the Quality Management System, establish objectives and metrics, and guide investigations into customer complaints and nonconformities to prevent recurrence.