Q2C Systems Architect & Lead - Salesforce & CPQ

The Wrap; San Francisco (CA); Hybrid; USD 150,000 - 177,000; Full time

Benefits offered by this job

Equity through our Employee Share Opt.

Learning programs and coaching

Quarterly refresh days

Parental leave

MacBook provided

Home workspace budget

Wellbeing allowance

Job summary

Culture Amp is seeking a seasoned Lead Business Systems Architect to own end-to-end Q2C systems including Salesforce, DealHub CPQ, and DocuSign CLM. You will design, build, and maintain critical CPQ and billing capabilities, partnering with Deal Desk, Finance, and Legal to translate business needs into scalable solutions.

You will drive architecture, reduce technical debt, and mentor the GTM Systems team while ensuring cross-team collaboration and robust data governance.

Qualifications

• 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role in a fast-paced enterprise SaaS environment with subscription revenue.
• Deep, hands-on expertise across the Quote-to-Cash lifecycle, including Deal Desk, Finance, P&P, and Legal.
• Strong ownership mindset with architecture and execution on complex CPQ, CLM and billing programs, including designing the solution and building high-complexity components.
• Hands-on experience with Salesforce development.
• Direct experience implementing or operating DealHub CPQ and DocuSign CLM in a subscription-management context.
• Ability to balance speed with long-term scalability while maintaining design integrity.
• Excellent communication skills to explain technical solutions to non-technical stakeholders and earn trust.
• Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with progress toward advanced certifications.

Responsibilities

• Own Q2C solutions end to end across Salesforce, DealHub CPQ, DocuSign CLM, and integrations with downstream systems like NetSuite and data warehouse.
• Lead hands-on implementation of the most complex Q2C workstreams, not just hand off to developers.
• Be the primary technical partner for Deal Desk, Finance, P&P, and Legal — translate business problems into scalable system designs.
• Drive the Q2C roadmap with the Director and stakeholders, from problem framing to post-launch success.
• Eliminate technical debt by enforcing design standards and remediating legacy issues.
• Partner with downstream teams to maintain and scale integrations, and represent GTM Systems in architecture discussions.
• Produce clear data flows, solution designs, runbooks, and how-to guides for operability.
• Mentor teammates on Q2C best practices and contribute to technical growth of the GTM Systems team.

Skills

Salesforce development

DealHub CPQ

DocuSign CLM

CPQ design

Apex/Flow

Data integration

Stakeholder mgmt

Communication skills

Tools

NetSuite

Job description

Culture Amp is seeking a seasoned Lead Business Systems Architect to own end-to-end Q2C systems including Salesforce, DealHub CPQ, and DocuSign CLM. You will design, build, and maintain critical CPQ and billing capabilities, partnering with Deal Desk, Finance, and Legal to translate business needs into scalable solutions.

You will drive architecture, reduce technical debt, and mentor the GTM Systems team while ensuring cross-team collaboration and robust data governance.