Patient Services Representative - Front Desk - Seattle, WA

PhyNet Dermatology LLC; Seattle (WA); On-site; USD 46,000 - 50,000; Full time

Job summary

PhyNet Dermatology LLC is seeking a detail-oriented Patient Services Representative - Front Desk to support registration, scheduling, and clinical call coordination across multiple practices. The role emphasizes patient experience, accuracy in paperwork, and collaboration with billing and clinical teams.

The position requires a high school diploma and 0–1 years in customer service within healthcare, call centers, or retail. The schedule is Monday–Thursday, 7 AM–5 PM, totaling 10-hour days.

Qualifications

• 1-0 years customer service experience preferred in healthcare, call center, or retail.
• Must be able to collect patient payments at time of service.
• Proficient in navigating multiple computer systems simultaneously.

Responsibilities

• Greet and register patients, schedule appointments, and coordinate front-desk operations.
• Triaging and routing clinical calls to appropriate departments.
• Assist patients with forms and paperwork for accurate records.
• Maintain clean, organized lobby and work area to ensure a welcoming environment.
• Escalate patient concerns to appropriate teams to maintain service quality.
• Understand billing processes and basic service offerings to support productivity.

Skills

Customer service

Microsoft Office

Multi-system navigation

Cash handling

Education

High school diploma

Tools

Microsoft Office applications

Job description

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Position Summary

We are seeking a professional and detail-oriented Patient Services Representative - Front Desk to join our healthcare team. In this vital role, you will ensure seamless patient care by managing registration, appointment scheduling, and clinical call coordination across multiple practices and facilities. Your contributions will directly impact operational efficiency and the delivery of exceptional patient experience, supporting the overall success of our healthcare services.

Pay and Hours

Pay range is $22 - $24 hourly. Hours are: Monday - Thursday 7 AM - 5 PM, 10 hours daily.

Essential Functions

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• Patient Engagement: Greet patients warmly and professionally upon arrival. Manage patient registration and appointment scheduling with the highest level of customer service, ensuring a welcoming and efficient experience.
• Clinical Call Coordination: Accurately triage and route clinical calls to the appropriate departments or personnel, ensuring timely and precise resolution of patient inquiries.
• Documentation Assistance: Support patients in completing required forms and paperwork, providing clear guidance to ensure accuracy and completeness.
• Environment Management: Maintain a clean, organized, and inviting work area and lobby to ensure a positive first impression for patients and visitors.
• Issue Escalation: Identify and escalation patient concerns to the appropriate team members or departments to maintain service excellence and satisfaction.
• Productivity and Compliance: Meet or exceed departmental productivity benchmarks while maintaining a thorough understanding of billing processes and the medical services offered by practitioners.
• Referral and Record Management: Accurately enter referral information, manage patient records, and ensure that all medical charts are up-to-date and readily accessible.
• Reliability: Demonstrate consistent attendance and punctuality to support uninterrupted patient care and team collaboration.
• Additional Duties: Perform other tasks as assigned by the supervisor to enhance the efficiency and effectiveness of healthcare operations.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be made for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.