Publishing Fulfillment Operations Leader

Simon and Schuster Books; Jackson (TN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Broad Based Ownership program

Job summary

Simon & Schuster US is seeking an Operations Manager to lead day-to-day distribution center operations, optimize inbound/outbound processes, and drive continuous improvement across safety, quality, and cost controls.

You will manage supervisors and hourly staff, coordinate with IT and Supply Chain, and ensure SLAs are met during peak seasons. A strong Lean/Six Sigma background and WMS proficiency are essential.

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or related field, or equivalent experience.
• 5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role.
• Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products.
• Strong people leadership and team-building skills.
• Proficiency with warehouse management systems (WMS) and operational reporting.
• Ability to work flexible hours, including peak seasons, evenings, or weekends as needed.
• Experience in returns-heavy distribution environments.
• Familiarity with Lean, Six Sigma, or continuous improvement frameworks.
• Strong analytical skills with the ability to translate data into action.

Responsibilities

• Manage daily warehouse and fulfillment operations.
• Ensure readiness to support new title releases, seasonal surges, and promotional campaigns.
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs).
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment.
• Oversee staffing plans, scheduling, training, and performance management.
• Promote a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs.
• Leverage Lean, Six Sigma, or similar methodologies where applicable.
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools.
• Ensure accurate inventory management, cycle counts, and reconciliation.
• Minimize shrink, damages, and mis-shipments.
• Maintain high standards for order accuracy and product quality.
• Ensure compliance with all safety regulations, company policies, and labor standards.
• Lead safety initiatives and training to maintain a safe working environment.
• Support audits and ensure adherence to internal controls.
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service.
• Communicate operational performance, risks, and improvement plans to leadership.

Skills

People leadership

Analytical skills

Communication

Problem solving

Change management

Education

Bachelor’s degree in Operations Management, Supply Chain, Logistics, or related field

Tools

WMS

Operational reporting

Job description

Simon & Schuster US is seeking an Operations Manager to lead day-to-day distribution center operations, optimize inbound/outbound processes, and drive continuous improvement across safety, quality, and cost controls.

You will manage supervisors and hourly staff, coordinate with IT and Supply Chain, and ensure SLAs are met during peak seasons. A strong Lean/Six Sigma background and WMS proficiency are essential.