Fulfillment Operations Manager

SimonsChustr; Kentucky; On-site; USD 85,000 - 120,000; Full time

Job summary

SimonsChustr is seeking an experienced Operations Manager to lead day-to-day distribution center activities in Kentucky. You will oversee inbound receiving, inventory control, picking, packing, shipping, and returns, ensuring safety, accuracy, and cost efficiency while meeting SLAs for customers and retailers.

You will mentor frontline supervisors, drive continuous improvement using Lean or Six Sigma, optimize WMS performance, and collaborate with cross-functional teams to support new titles and

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field, or equivalent experience
• 5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role
• Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products
• Strong leadership and team-building skills
• Proficiency with warehouse management systems (WMS) and operational reporting
• Ability to work flexible hours, including peak seasons, evenings, or weekends as needed
• Familiarity with Lean, Six Sigma, or continuous improvement frameworks
• Strong analytical skills with the ability to translate data into action

Responsibilities

• Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing
• Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs)
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment
• Oversee staffing plans, scheduling, training, and performance management
• Promote a culture of accountability, engagement, and continuous improvement
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs
• Leverage Lean, Six Sigma, or similar methodologies where applicable
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools
• Ensure accurate inventory management, cycle counts, and reconciliation
• Minimize shrink, damages, and mis-shipments
• Maintain high standards for order accuracy and product quality
• Ensure compliance with all safety regulations, company policies, and labor standards
• Lead safety initiatives and training to maintain a safe working environment
• Support audits and ensure adherence to internal controls
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service
• Communicate operational performance, risks, and improvement plans to leadership

Education

Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field, or equivalent experience

5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role

Strong leadership and team-building skills

Strong analytical skills with the ability to translate data into action

Proficiency with warehouse management systems (WMS) and operational reporting

Ability to work flexible hours, including peak seasons, evenings, or weekends as needed

Familiarity with Lean, Six Sigma, or continuous improvement frameworks

Tools

WMS experience

Job description

SimonsChustr is seeking an experienced Operations Manager to lead day-to-day distribution center activities in Kentucky. You will oversee inbound receiving, inventory control, picking, packing, shipping, and returns, ensuring safety, accuracy, and cost efficiency while meeting SLAs for customers and retailers.

You will mentor frontline supervisors, drive continuous improvement using Lean or Six Sigma, optimize WMS performance, and collaborate with cross-functional teams to support new titles and