Fulfillment Operations Manager

Simons; Kentucky; On-site; USD 65,000 - 85,000; Full time

Job summary

Simons in Kentucky seeks an Operations Manager to oversee day-to-day distribution center operations for a book publishing organization. You will manage inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns, while leading frontline supervisors and staff to ensure accuracy, cost efficiency, and timely delivery.

You will drive continuous improvement using Lean/Six Sigma and collaborate with IT, Supply Chain, and cross-functional teams to support title releases,

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or related field, or equivalent experience
• 5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role
• Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products
• Strong people leadership and team-building skills
• Proficiency with warehouse management systems (WMS) and operational reporting
• Ability to work flexible hours, including peak seasons, evenings, or weekends as needed
• Experience in returns-heavy distribution environments
• Familiarity with Lean, Six Sigma, or continuous improvement frameworks
• Strong analytical skills with the ability to translate data into action

Responsibilities

• Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing
• Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs)
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment
• Oversee staffing plans, scheduling, training, and performance management
• Promote a culture of accountability, engagement, and continuous improvement
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs
• Leverage Lean, Six Sigma, or similar methodologies where applicable
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools
• Ensure accurate inventory management, cycle counts, and reconciliation
• Minimize shrink, damages, and mis-shipments
• Maintain high standards for order accuracy and product quality
• Ensure compliance with all safety regulations, company policies, and labor standards
• Lead safety initiatives and training to maintain a safe working environment
• Support audits and ensure adherence to internal controls
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service
• Communicate operational performance, risks, and improvement plans to leadership

Job description

Simons in Kentucky seeks an Operations Manager to oversee day-to-day distribution center operations for a book publishing organization. You will manage inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns, while leading frontline supervisors and staff to ensure accuracy, cost efficiency, and timely delivery.

You will drive continuous improvement using Lean/Six Sigma and collaborate with IT, Supply Chain, and cross-functional teams to support title releases,