Publishing Fulfillment Manager — Lead Operational Excellence

Simon & Schuster; Jackson (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability benefits

Tuition assistance

Paid time off

Broad Based Ownership

Job summary

Simon & Schuster in the United States is seeking a Shipping Manager to lead day-to-day distribution center operations for a major book publisher, ensuring accurate receiving, storage, picking, packing, and shipping of finished titles.

You will supervise frontline staff, drive continuous improvement using Lean and Six Sigma, and partner with IT and Supply Chain to optimize the WMS while meeting SLAs during peak seasons.

Qualifications

• Bachelor's degree in Operations Management, Supply Chain, Logistics, or related field.
• 5+ years in distribution center or warehouse operations; at least 2 in management.
• Experience managing high-volume fulfillment in publishing, media, or consumer products.
• Proficiency with warehouse management systems (WMS) and operational reporting.
• Ability to work flexible hours including peak seasons, evenings, or weekends as needed.

Responsibilities

• Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing.
• Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns.
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs).
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment.
• Oversee staffing plans, scheduling, training, and performance management.
• Promote a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs.
• Leverage Lean, Six Sigma, or similar methodologies where applicable.
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools.
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service.

Skills

People leadership

Team building

Communication skills

Analytical skills

Education

Bachelor's degree in Operations Management, Supply Chain, Logistics, or related field

Tools

WMS

Job description

Simon & Schuster in the United States is seeking a Shipping Manager to lead day-to-day distribution center operations for a major book publisher, ensuring accurate receiving, storage, picking, packing, and shipping of finished titles.

You will supervise frontline staff, drive continuous improvement using Lean and Six Sigma, and partner with IT and Supply Chain to optimize the WMS while meeting SLAs during peak seasons.