Publisher Account Manager

JWX; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Work from home

Occasional NYC in-office day

Direct exposure to senior leadership

Competitive compensation and benefits

Job summary

JWX is seeking an Account Manager to drive long-term publisher growth by building strong relationships with premier clients and leveraging our media-focused platform to maximize revenue. You will serve as the primary contact, identify upsell opportunities, and work cross-functionally to deliver measurable outcomes.

You’ll develop deep expertise in video monetization and ad tech, collaborate with senior stakeholders, travel occasionally for client reviews, and thrive in a fast-paced,

Qualifications

• 3–5+ years in Account Management, Publisher Development, or related digital media/advertising tech roles.

Responsibilities

• Serve as primary point of contact and trusted advisor for a portfolio of premier publishers.
• Build and maintain relationships with key decision-makers and stakeholders.
• Identify opportunities for account growth, including upsells and feature adoption.
• Become an expert on the JWX platform and articulate its value to publishers.
• Collaborate with cross-functional teams to align publisher needs with product and support.
• Oversee post-sale lifecycle including onboarding, performance reviews and renewals.
• Use CRM tools to forecast, track interactions, and report on account health and growth.

Skills

Account Management

Publisher Development

Relationship Building

Negotiation

CRM (Salesforce)

Tools

Salesforce

Job description

About JWX (former JWP Connatix)

JWX’s mission is to provide technology that empowers media businesses to connect their content with consumers across every platform. We help publishers transform content into multi-format experiences, reach audiences wherever attention moves, and strengthen monetization in a fragmented landscape. As part of the broader ecosystem, JWX also supports streaming companies and advertisers with solutions built for how modern media is distributed and consumed.

• Our video players are embedded directly on publisher sites, including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
• We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers’ video content.
• We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month.

Role Overview

The JWX Account Management team is responsible for driving long-term publisher growth by fostering meaningful partnerships and ensuring positive outcomes for our clients. In this role, you’ll be the main point of contact for our premier publishers, leveraging your industry knowledge to maintain and grow your accounts. This role is essential to JWX’s growth, managing a book of business that utilizes a wide range of our media-focused technology. With a consultative approach, you will develop a deep understanding of each publisher’s video and monetization strategy and align them with the JWX platform to drive measurable results.

Key Responsibilities

As an Account Manager, you will:

• Serve as the primary point of contact and trusted advisor for a dedicated portfolio of premier publishers, ensuring their success with the JWX platform.
• Build and maintain strong relationships with key decision-makers and day-to-day stakeholders within leading media organizations.
• Proactively identify and pursue opportunities for account growth, including upsells and the adoption of new features to enhance video monetization, ad yield, content transformation and social distribution.
• Become an expert on the JWX platform, effectively communicating its value proposition and guiding publishers to maximize their engagement and revenue.
• Work cross-functionally with Account Executives, Solutions Engineers, Publisher Solutions, Product, and Technical Support teams to champion publisher needs and improve client outcomes.
• Oversee the full publisher lifecycle post-sale, from onboarding and implementation to performance reviews and strategic renewals.
• Utilize internal tools such as Salesforce for forecasting, tracking client interactions, and reporting on account health and growth opportunities.

Qualifications & Experience

• 3-5+ years of experience in Account Management, Publisher Development, or a related role within the digital media or advertising technology industry.

Key Competencies

• A proven trusted advisor who understands how to support publisher requests while identifying and positioning growth opportunities within your accounts.
• Strong relationship-building, negotiation, and communication abilities.
• Ability to occasionally travel to meet clients in person to present business reviews, drive relationships, and discuss strategy.
• Deep understanding of the publisher landscape, online video platforms (OVPs), and advertising technology (e.g., SSPs, DSPs, ad serving).
• Ability to understand technical concepts and a strong desire to learn new technology to solve publisher challenges.
• Experience meeting or exceeding revenue and growth targets.
• A collaborative mindset with a high level of integrity, resourcefulness, and professionalism.
• Proficiency in CRM tools; Salesforce experience is preferred.

WHY YOU’LL LOVE WORKING HERE

• High ownership and visible impact on company growth
• Direct exposure to senior leadership
• Competitive compensation and benefits
• Collaborative, fast-moving culture with room to grow
• Work alongside a proven and collaborative team of Account Managers and Senior Sellers in a supportive and fun environment.
• Work from home, with an occasional in-office day in NYC to collaborate with team members or meet clients.

Check out our website and social channels:

JWX LinkedIn Instagram X

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, and/or disability status.