Account Manager

Jon Wise; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

JWC in Philadelphia is seeking an Account Manager to serve as the primary liaison for clients, guiding relationships, project execution, and marketing strategy implementation. You should be comfortable meeting clients in person around the city and possess a strong understanding of the local market dynamics.

Agency experience is a plus, enabling you to hit the ground running in our fast-paced environment. The role emphasizes client empathy, strategic leadership, and delivering on client

Qualifications

• Client relationship management—builds and maintains strong client relationships and acts as the main point of contact.
• Strategic leadership—serve as primary client contact ensuring activities align with short and long-term goals and produce briefs or proposals.
• Marketing strategy—translate tactical marketing pieces into a cohesive client story.
• Project oversight—plan, execute and deliver client projects on time and to quality standards.
• Communication—tailor messaging for different stakeholders and use appropriate tools (email, Monday, Slack, meetings).

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact and ensuring their needs are met.
• Strategic Leadership: Serve as the primary point of contact for the client, ensuring all activities align with goals and producing briefs or proposals.
• Marketing Strategy: Understand tactical marketing pieces and turn them into cohesive client stories.
• Project Oversight: Oversee planning, execution, and delivery of client projects with timelines and quality.
• Time Management: Move quickly between projects, industries, and tools.
• Communication: Communicate effectively with clients and internal teams using the right channels.
• Local Market Expertise: Use Philadelphia market knowledge to provide insights and recommendations.
• Cross-functional Collaboration: Work with marketing, content, and creative teams to ensure seamless delivery.
• Problem Solving: Address client concerns with quick, effective solutions.
• Reporting: Provide regular progress updates and performance metrics.

Skills

Client management

Strategic leadership

Marketing strategy

Project oversight

Time management

Communication

Philadelphia market knowledge

Cross-functional collaboration

Problem solving

Reporting

Job description

At JWC, we are passionate about driving growth for early-stage startups, growth-stage startups, and portfolios through innovative growth and marketing strategies and implementation excellence. We partner with our clients to bring their ideas to life, transform their organizations, and help them achieve and often exceed their objectives. If you are excited about shaping the success of emerging businesses, we invite you to join our dynamic team.

The Role

As an Account Manager at JWC, you will be the primary point of contact for our clients. Your role will involve managing client relationships, overseeing project execution, and ensuring that our clients' marketing and growth strategies are successfully implemented. You should be comfortable moving about the city to meet with clients and possess a strong understanding of the local market dynamics. Agency experience is a plus, as it will enable you to hit the ground running in this fast-paced environment.

Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact and ensuring their needs are met. Client empathy and understanding: beyond just managing the relationship, you want to learn about their business and their challenges so you're not only a point of contact, but a partner/ally.

Strategic Leadership: Serve as the primary point of contact for the client, ensuring all activities are in line with short and long-term strategic goals. Ability to host clear and efficient client meetings, and to produce briefs, scopes of work, or proposals.

Marketing Strategy: Ability to understand the tactical pieces of a marketing strategy and turn it into a cohesive story for our clients.

Project Oversight: Oversee the planning, execution, and delivery of client projects, ensuring that timelines and quality standards are met.

Time Management: Quickly move from one project, industry, scope, or tool to another.

Communication: Be able to communicate based on your audience – client decision maker, client stakeholder, contributor, etc. Know what tool to use for what communication – email, Monday, Slack, meetings.

Local Market Expertise: Utilize your knowledge of the Philadelphia market to provide insights and recommendations that enhance client strategies.

Cross-functional Collaboration: Work closely with internal teams, including marketing, content, and creative, to ensure the seamless delivery of client projects.

Problem Solving: Address client concerns and troubleshoot issues as they arise, ensuring that solutions are implemented quickly and effectively.

Reporting: Provide regular updates to clients on project progress, performance metrics, and areas for improvement.

Qualifications

Client Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact and ensuring their needs are met. Client empathy and understanding: beyond just managing the relationship, you want to learn about their business and their challenges so you're not only a point of contact, but a partner/ally.

Strategic Leadership: Serve as the primary point of contact for the client, ensuring all activities are in line with short and long-term strategic goals. Ability to host clear and efficient client meetings, and to produce briefs, scopes of work, or proposals.

Marketing Strategy: Ability to understand the tactical pieces of a marketing strategy and turn it into a cohesive story for our clients.

Project Oversight: Oversee the planning, execution, and delivery of client projects, ensuring that timelines and quality standards are met.

Time Management: Quickly move from one project, industry, scope, or tool to another.

Communication: Be able to communicate based on your audience – client decision maker, client stakeholder, contributor, etc. Know what tool to use for what communication – email, Monday, Slack, meetings.

Local Market Expertise: Utilize your knowledge of the Philadelphia market to provide insights and recommendations that enhance client strategies.

Cross-functional Collaboration: Work closely with internal teams, including marketing, content, and creative, to ensure the seamless delivery of client projects.

Problem Solving: Address client concerns and troubleshoot issues as they arise, ensuring that solutions are implemented quickly and effectively.

Reporting: Provide regular updates to clients on project progress, performance metrics, and areas for improvement.

Our Commitments

JWC is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.