Public Works Business Manager

Town of Shrewsbury, Massachusetts; Shrewsbury (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Public pension system

Vacation and sick leave

Professional development opportunities

Employee Assistance Program

Job summary

The Town of Shrewsbury, Massachusetts is seeking a Business Manager to lead the financial and administrative heart of the Department of Public Works. You will manage a DPW Business Management team of 8 full-time employees, oversee budgeting, billing, accounts payable, and internal controls, while developing streamlined procedures and using data to guide decisions.

You will work across all DPW divisions to strengthen communication, elevate customer service, and foster a 'One Team' culture rooted

Qualifications

• Bachelor’s degree required with 5+ years in business/municipal accounting or related field.
• Excellent communication, organization, and customer service skills.
• Strong leadership and delegation abilities; coaching staff effectively.

Responsibilities

• Direct the DPW Business Management functions: Customer Service, Utility Billing, Financials, Permitting, and Solid Waste.
• Oversee hiring, training, and performance management for 8 FTEs.
• Manage budgeting, enterprise fund accounting, bank reconciliations, and billing for utilities.
• Present financial reports and budgets to boards; manage vendor relations and resident inquiries.
• Collaborate with Town Leadership to maintain billing platforms and implement new tech.

Skills

Communication

Organization

Customer service

Leadership

Team management

Education

Bachelor's degree

Job description

The Town of Shrewsbury is seeking a Business Manager to lead the financial and administrative heart of our Department of Public Works (DPW). In this vital role, you will manage the DPW Business Management team of 8 full-time employees, and champion sound financial stewardship, overseeing budgeting, billing, accounts payable, and internal controls, while developing streamlined procedures and leveraging data to guide smart decision-making. Working across all DPW divisions, you will strengthen communication, elevate customer service, and foster a 'One Team' culture rooted in accountability and continuous improvement. If you are a proactive problem solver eager to make a lasting impact on the Shrewsbury community, we want to hear from you!

What You’ll Do

• Direct the five core functions of the division: Customer Service, Utility Billing, Financials (AP/Payroll), Permitting, and Solid Waste & Recycling.
• Oversee hiring, training, and performance management for division personnel while fostering a culture of teamwork and continuous process improvement.
• Oversee budget development, enterprise fund accounting, bank statement reconciliations, and billing for water, sewer, stormwater, and solid waste utilities.
• Present financial reports and budgets to official boards and committees, manage solid waste vendor relations, and resolve challenging resident inquiries.
• Work with Town Leadership to maintain billing platforms, streamline workflows, and implement new technology solutions.

What You’ll Bring

• A Bachelor’s degree and a minimum of five (5) years experience and knowledge in business management, personnel management, or municipal accounting, or an equivalent combination of education and experience.
• Excellent communication, organization, and customer service skills
• Strong Leadership experience and the ability to delegate work appropriately and effectively coach employees.
• Experience in sourcing, pricing, and purchasing goods and services preferred.
• In-depth knowledge of municipal government operations

Works Hours & Benefits

The Public Works Business Manager operates from a private office in the Public Works suite at Town Hall. Standard work hours are Monday, Wednesday, and Thursday from 8:00 AM to 4:30 PM; Tuesday from 8:00 AM to 6:30 PM; and Friday from 8:00 AM to 12:00 PM, with additional hours as needed. The position includes the option of a monthly cell phone stipend or a Town-issued mobile device.

The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a public pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program. Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.