PUBLIC WORKS – ADMINISTRATIVE PROGRAM SUPPORT

Town-of-Chapel-Hill,-N; Chapel Hill (NC); On-site; USD 28,000 - 32,000; Part time

Job summary

The Town of Chapel Hill is seeking a part-time Administrative/Analytical Support position within the Public Works Department. This role offers entry-level public sector exposure and a chance to gain insight into town operations.

Responsibilities include customer service, clerical tasks, budget support, and data analysis. Requires a high school diploma and ability to work on-site, with a background check and drug screening as part of pre-employment requirements.

Qualifications

• Knowledge of customer service principles.
• Clerical, purchasing, and budgeting processes.
• Research, analysis, and report development preferred.

Responsibilities

• Provide customer service and clerical support to the department, including phone, email, and front desk support.
• Respond to inquiries and concerns from residents with accurate information and guidance.
• Assist in coordinating fiscal operations such as budget development, reporting, and accounts payable support.
• Assist in digitizing and updating internal procedures and staff resources; support records management.
• Conduct research, analyze data, and prepare reports and recommendations.

Skills

Customer service

Clerical

Purchasing

Budgeting

Research & reporting

Microsoft Office

Education

High school diploma

Public Administration background encouraged

Job description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described here. Employees may be required to perform other duties as assigned that are not specifically spelled out in this job description, but which may be reasonably considered to require similar knowledge, skills, and abilities.????

Summary of Position:

The purpose of this position is to provide administrative and analytical support to the Public Works department. This part-time position provides a valuable opportunity to gain a unique view of the inner workings of Town government, as well as gain entry-level public sector experience.

• This position is classified as temporary and does not qualify for benefits.

• Temporary employees are limited to working 950 hours in a 12-month period.
• hourly rate range from $20.00 -$23.00 based on experience.
• Applicants must be able to successfully complete all pre-employment requirements, including a background check and drug screening.

What you can expect to be doing (Essential Functions):

• Provides customer service and clerical support to the department, including phone, email, and front desk support as needed.
• Responds to inquiries and concerns from residents, providing accurate information, guidance, and assistance as needed.
• Assists the Management Analyst in coordinating the fiscal operations of the department, such as budget development, reporting, and accounts payable support functions.
• Assists in digitizing and updating internal operating procedures, developing staff-facing resources, and supports records management needs.
• Conducts research, analyzes data, and prepares reports and recommendations to staff.
• Coordinates and manages special projects, such as performance measure and benchmark evaluation.
• Completes all other duties as assigned.

Do you supervise or not?

This position has no responsibility for the direction or supervision of others.

What are the physical demands?

The work is typically performed while sitting at a desk or table, with intermittent standing or stooping. The employee uses equipment requiring a high degree of dexterity.

Where and how do you work?

The work is typically performed in an office. This position is in person at the Town of Chapel Hill Public Works Department at 6850 Millhouse Road.

What do you need to know to do this job effectively?

Knowledge of:

• Principles of customer service
• Clerical, purchasing, and budgeting processes
• Research, analysis, and report development preferred

Ability to:

• Effectively manage multiple projects with deadlines
• Plan, organize and present information in a clear and logical format
• Collect, compile, and analyze information and data
• Use Microsoft Office suite and web-based software systems
• Research issues, solve problems and make sound decisions
• Establish and maintain effective working relationships with employees and customers
• Communicate effectively orally and in writing
• Model behavior that is consistent with our values of RESPECT

Education:

High school diploma or equivalent required. Students with a background in Public Administration, Public Policy or a related field are encouraged to apply.

Experience:

One year of administrative, clerical, or customer service experience required.

What are the safety considerations for this job?

• You will be subject to the Drug and Alcohol-free Workplace policy.
• You will be subject to the Safe Driving and Accident Policy.

Here is other information you should know about the position:

A valid NC driver’s license and the availability of private transportation or the ability to provide transportation between job sites is required.

The Town of Chapel Hill has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The Town of Chapel Hill does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.