Public Trust Admin Clerk – Traveler Programs

TeleSolv Group; West Palm Beach (FL); On-site; USD 25,000 - 34,000; Full time

Job summary

TeleSolv Consulting is seeking a detail‑oriented General Clerk III to support federal government efforts in West Palm Beach, FL. The role requires a local candidate and offers a full‑time schedule with compensation of $21.51 per hour.

The ideal candidate will provide customer‑focused administrative support for Trusted Traveler Program applicants, including identity verification, scheduling, data checks, and daily reporting. A Tier 4 Public Trust background is required or obtainable.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.
• Able to disclose COVID‑19 vaccination status and abide by contract/department’s COVID‑19 guidance when accessing any facility.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions.
• Maintain up to date information on program requirements and enrollment process for public and program members.
• Notify Government inspection staff of information affecting an applicant’s acceptance into the program.
• Check applicant information by accessing government databases.
• Provide daily performance reports.
• Compile data to provide daily reports of CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for enrollment, renewal, card replacement, vehicle enrollment and termination, address, and license plate updates.
• Assist the public with membership card activation.

Skills

Customer service

Administrative support

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III to support federal government efforts in West Palm Beach, FL. The role requires a local candidate and offers a full‑time schedule with compensation of $21.51 per hour.

The ideal candidate will provide customer‑focused administrative support for Trusted Traveler Program applicants, including identity verification, scheduling, data checks, and daily reporting. A Tier 4 Public Trust background is required or obtainable.