Intake Coordinator

Second Chances Addiction Recovery Center; Rayville (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

Second Chances Addiction Recovery Center seeks an Intake Coordinator to manage daytime client intakes and ensure accurate documentation and orientation. The role supports staff when intake sessions are not occurring and enhances operations beyond regular hours.

You will handle initial screenings, complete intake for admissions, and maintain EMR accuracy while coordinating with nursing and admin teams to ensure smooth client transitions.

Qualifications

• High school diploma or equivalent required.
• Associate/Bachelor’s in Human Services, Psychology, Social Work, or related field preferred.
• 2+ years of admissions experience in behavioral health, substance abuse, or medical settings preferred.

Responsibilities

• Serve as the first point of contact for daytime client inquiries.
• Conduct initial screenings and gather necessary documentation.
• Complete intake for clients admitted on shift, ensuring paperwork and EHR documentation is accurate.
• Audit intake charts for completeness, compliance, and accuracy.
• Provide orientation and support to clients and families during the admission process.
• Communicate with on-call or supervisory staff regarding new admissions, discharges, or urgent issues.
• Enter intake documentation into the EMR system promptly.
• Ensure intake charts comply with facility, state, and federal regulations (LDH, Medicaid, CARF, HIPAA).
• Maintain up-to-date records in the EMR system.
• Assist with administrative duties such as scanning, filing, or data entry.
• Provide support to residential staff/techs with client needs as assigned.
• Coordinate with nursing, residential staff, and on-call administrators for smooth transitions.
• Maintain professional communication with referral sources, clients, and staff.

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Human Services, Psychology, Social Work, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Coordinator

8 days ago Requisition ID: 2896

Intake Coordinator

Department: Administration Hours of Work: 8AM - 5PM

Reports to: Assistant Administrator Schedule: M - F

Job Description

Position Overview:

The Intake Coordinator plays a critical role in the admissions process by facilitating new client intakes during daytime intake hours listed above. This position ensures that all required documentation is accurate, provides orientation to clients, and supports staff by assisting with administrative and client care needs when intake sessions are not occurring. The Intake Coordinator helps maintain smooth operations outside of regular business hours and provides coverage for daytime intake as required.

Key Responsibilities:

• Serve as the first point of contact for incoming daytime client inquiries.
• Conduct initial screenings and gather necessary documentation.
• Complete the intake process for all clients admitted on shift, ensuring all paperwork and electronic health record (EHR) documentation is completed accurately.
• Audit all intake charts from that day to ensure completeness, compliance, and accuracy.
• Provide orientation and support to clients and families during the admission process. Communicate with on-call or supervisory staff regarding new admissions, discharges, or urgent issues.
• Answer the phone while on shift, responding professionally to inquiries, referrals, and client needs.
• Enter intake documentation into the EMR system promptly.
• Ensure all intake charts from that day comply with facility, state, and federal regulations (LDH, Medicaid, CARF, HIPAA).
• Maintain accurate, up-to-date records in the EMR system.
• Assist with administrative duties such as scanning, filing, or data entry.
• Provide support to residential staff/techs with client needs as assigned.
• Other duties as needed.
• Coordinate with nursing, residential staff, and on-call administrators to ensure smooth client transitions.
• Maintain professional, courteous communication with referral sources, clients, and staff.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Human Services, Psychology, Social Work, or related field preferred.
• 2+ years of experience in behavioral health, substance abuse, or medical admissions preferred. Must maintain a valid driver’s license.