Public Services Associate 2

Wauconda Area Public Library; Wauconda (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Wauconda Area Public Library is seeking a friendly, empathetic individual for public-facing duties. You will deliver professional customer service at the Check Out Desk and Call Center, handle materials with care, and resolve patron questions and issues with sound judgment.

Proficient with technology and able to work in a fast-paced team. Regular duties include supporting various library projects and ensuring adherence to library policies.

Qualifications

• High school graduate or equivalent.
• Minimum of 2 years’ service related work; library experience preferred.
• Strong customer service and math skills for transactions.
• Able to read small font and work in a fast-paced team.

Responsibilities

• Provide friendly, professional customer service in person, on the phone, and online.
• Respond to patron questions at Check Out Desk and Call Center.
• Handle incoming/outgoing materials with attention to detail.
• Resolve patron misunderstandings or complaints.
• Assist with projects as needed.
• Demonstrate good judgment and comfort with technology.
• Work without direct supervision in a team setting.

Skills

Customer service

Attention to detail

Problem solving

Team player

Technology comfortable

Money handling

Education

High school diploma or equivalent

2+ years service-related work

Tools

POS system

Job description

Looking for a friendly, empathetic and detail-oriented individual with experience working with the public.

• Provide friendly and professional customer service on the telephone, in person, and when using electronic communication. Accurately respond to patron questions at the Check Out Desk and Call Center.
• Handle incoming and outgoing materials efficiently and with great attention to detail.
• Effectively resolve patron misunderstandings or complaints.
• Handle money transactions accurately.
• Assist with projects as needed.
• Demonstrate excellent problem-solving skills, flexibility and sound and independent judgment.
• Comfortably use technology.
• Work productively in a fast-paced team environment without direct supervision.
• Ensure all policies of the Wauconda Area Library are followed.
• Perform other duties as assigned

Pro-rated vacation time and paid holidays if working qualifying hours.

Requirements

Education and Experience Required:

High school graduate or equivalent.

• Minimum of 2 years’ service related work. Library experience preferred.
• Regularly required to talk, hear and see. Must be able to read 9-point font.
• Frequently required to sit, stand, walk and reach with hands and arms.
• Occasionally lift, push or move up to 50 pounds. Requires working outdoors for duties as assigned.

Hours

• Thursdays 8:30a-1p
• Fridays 1p-6p

Salary Description